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Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
30 - 40 triệu
HCMC
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Hung Vuong University
Tourism Management - Đại học
2002 → 2006
Kĩ năng
| Teamwork | |
| Giao tiếp | |
| Quản lý | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Quản lí thời gian | |
| Tổ chức công việc |
Kinh nghiệm làm việc
Guest Service Manager tại Somerset Vista
10/2013 → 6/2018 (4 năm 8 tháng)
HCMC
Oversee all aspect of the operation of Front Office; ensures all associates meet or exceed brand requirements. Coordinate all activities of the Front Office departments and maintains a positive cooperative work environment between staff and management. Account for accurate collection of monies through the daily monitoring of night audit processes and verifies all reports ensuring the adherence to internal audit standards. Prepare and present P&L every month to Residence Manager and Country Manager. Forecasting and preparation for yearly budget; manage and ensure all department's expenses is under budget control. Handling all bookings & reviews from TripAdvisor, 3rd party websites and OTA's. Motivates and encourages staff to solve guest and associate related concerns; resolve guest complaints and problems in a professional and timely manner. Interview, training and coaching for new associates and ensure orientations for new team members are thorough and completed in a timely manner; and so on.
Property Manager tại D1Mension Residences and Somerset D1Mension HCM Ascott International Management
6/2018 → 5/2021 (2 năm 10 tháng)
HCMC
Oversee and manage the operations of the functional arm of Department, i.e. Building / Property Management, Park Management, Security, Landscaping, Property Maintenance and other roles and responsibilities under this department to ensure efficient and effective operation & implementation. Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements. Schedule maintenance and repairs, negotiates contracts with vendors, regularly inspects property to ensure it is in good working order, and quickly resolves emergency maintenance issues. Recruiting, monitoring and developing team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward. Preparation of the Business Budget Plan for the management. Reports all liability and community incidents to the management timely. Meet with residents onsite to ensure that their needs are met, and the equipment setup is working properly. Report on a regular basis to General Manager regarding the property updates etc. Perform other tasks as assigned by General Manager



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