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Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
20 - 30 triệu
HCMC
Tiếng Anh (Khá)
100 - 499
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại học Kinh tế Quốc dân
Quản trị Kinh Doanh - Đại học
2015 → 2017
Đại học Ngoại Thương
Quản trị Kinh Doanh - Cao đẳng
2011 → 2014
Tham gia vào đội tinh nguyện Tham gia vào CLB âm nhạc ĐH Ngoại Thương.
Kĩ năng
| Training and Development | |
| Quản lí thời gian | |
| Tổ chức công việc | |
| Tin học văn phòng |
Kinh nghiệm làm việc
Director tại Sunvale English Center
5/2013 → 10/2016 (3 năm 5 tháng)
Hà Nội
• Responsible for the academic management of the Language Centre. • Supervise checking the list of students, provide information for the next level and advise students, parents and resolve complaints • Contribute and conduct the department strategy plan based on annual KPIs (Expansion plan, sales & marketing strategy) • Meet and work with cooperate clients.(Parents, schools, companies..) • Control the work of Academic department and research new english programs, extend production of Academic related Marketing content (events and online) • Carry out CS quality activities and provides T&D skills for employees. • Works closely with school leadership team to handle the special circumstances of students (students with special needs, disciplinary students, students with psychological crisis, students with learning disabilities) • Recuit and interview English teacher and teaching assistant candidates. • Manage budget, direct costs, benefits and teaching pay scales. • Supervise and implement marketing events (Sunvale’s got talent, Researching for international culture, Sunvale’s idol, Sunvale Year End Party and others….)
HR Manager tại CCGroup Global Joint Stock Company
11/2016 → 9/2017 (10 tháng)
Hà Nội
Manage HR activities • Estimate budget, supervise recruitment activities to ensure recruitment procedures, need of each position from deparments • Take part in the 1st round of interview and evaluate candidates. • Design training program of all departments and check the contents of these programs (Speciality, skills, orientation). • Supervise prepareing training documentaries, equipments in classrooms. • Create events, implement internal commuications (Pr training programs are included). • Calculate budget for admin activites, supervise purchasing stationery, issue stationery. • Supervise implementing union, welcoming activities, checking hygience, security. Work with authorities to have the certificates or permission. • Control the personal procedures: Store HR files, check HR procedures, insurance procedures, evaluate staff). • Manage and implement the human policy: Control the observance and handling violations; calculate work-day, payroll; operate KPI; build the HR systems (Job description, salary range, bonus, policy, rules, budget of salary) Assistant to Director Customer Service Department • Analyse comments of customers, determind the reasons then resolve them • Build up CS channels to let customers more convenient to contact. • Create CS plans for some special days: International children’s day, Opening ceromony of the new school year, year ending ceremony, excellent student contest. • Train sales staffs, customer service staffs to work effectively. • Estimate the budget of Customer service department in year. Sales Department activities • Create database of local book stores in Hanoi, research to figure out potential book stores to co-operate. • Work with teachers from schools to teach student by using company’s products. • Build policy for customers, build commission for partners.
Trainning Team Leader tại Vincommerce General Commercial Services Join Stock Company
8/2017 → 2/2020 (2 năm 6 tháng)
Hà Nội
Be in charge of 3 Teams: Designing Team, Training Team, Cultural development Team. Designing Team: Design training programs • Design orientation, service, english training program and online courses • Design resource of store manager, floor manager superviser training programs (4 subjects: Financial management, Bussiness – Marketing management, Human resources management, Operations management). • Design tests of employability program for VinMart and VinMart Cook and other tests. • Estimate the budget of training activities in each program/month/quarter/year. Training Team: Traing all training programs. • Train all training programs and implement tests of all training programs • Co-operate with Pansona (Top 1 of Training in retail in Japan) to train the store managers and other agencies to train the compulsory knowledge following Laws (Food safety and hygiene Fire fighting and prevention) • Conduct online courses and implement testing employability program. Cultural development Team: • Build sales competitions then issue to store managers to implement then summarize the results and internal communications activites (information, results, radio Vinmart) • Make plans for events (8/3, 20/10, Christmas, Haloween, Gala Dinner, The End of Year, Teambuilding) then implement. • Supervise implementing designing activities Design invitation letter, Standee, Backdrop. • Co-operate with agencies to celebrate important events ( Meetings, workshops…)
HR Manager tại Seabig Limited Liability Company
3/2020 → 4/2021 (1 năm 1 tháng)
Hà Nội
A. Manage directly HR Department Manage and implement recruitment activities • Supervise and ensure delivering of recruitment procudures. • Estimate target and control action budget for recuiment activities • Review and check all recruitment plans of all departments. Meet all personnel requirements and manage all company’s sourcing channels Manage and implement training activities • Design training program & build training implementation strategy: Research and develop training programs of all departments then design and check the contents of these programs (Speciality, skills, orientation). • Supervise training activities: Supervise preparing training documentaries, equipments in classroom and training of trainers. Manage admin activities • Estimate budget for admin activities. Supervise purchasing stationery, equipments and issue stationeries and maintain. • Supervise implementing union, welcoming activities, checking hygience, security and work with authorities to have the certificates or permission. • Supervise organizational cuture activities: Build events/competitions, implement internal communication. Manage Hr activities • Control the personal procedures: Store HR files, check HR procedures, insurance procedures, evaluate staff. • Manage and implement the human policy: Control the observance and handling violations; Calculate work-day, payroll; operate KPI; build the HR systems (Job description, salary range, bonus, policy, rules, budget of salary) B. Support to manage Sales Department • Measure sales productivity and effective implementation of established strategies: Promotional respone and resource allocation • Carry out all sales analysis (winrate, reasons, potential customers, loyal customers, sales procedure….) • Build new promotions, implement incentive programs • Control the number of items in outlets and display market of products. Marketing Department Marketing Online • Control and support marketing team to implement marketing plans to achieve objectives • Analysis marketing target and research potential clients. • Develop and manage marketing promotions with events activities. • Review and revise contents of youtube, facebook, website before uploading on the internet. Marketing Offline • Check the layout of stores everyweek to ensure that all staffs follow the issued layout. • Develop the marketing offline activities: Vancassing, brochure, standee, Giftcards, PR… Account Department • Check purchasing orders, manage the accounting procedure and vendor payments. • Control sales orders, manage the objects to return on debt and check debt comparation. Update new sales prolicies. • Ensure day-to-day accounting, payable activities are managed within timelines • Coordinate month-end / year-end financial close activities Supply and Logistics Department Supply • Check the order processing, ensure min-max products in stock • Manage pushing inventory, build new promotions to push in stock. • Offer input policies from supplier. Build output policies then issue to others departments. Logistics • Manage arranging orders and packing items. Optimise people, vehicle to support logistics. • Control importing and exporting activities in warehouse, storage of goods and check following principles of good storage.



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