Resident Manager (General Manager) tại Riyadh Airport Marriott

6/2020 → 6/2021 (1 năm )

Riyadh, Saudi Arabia

Directs all aspects of a 339-room hotel operation, including 14,585 sq ft event and meeting space. Reopened hotel (after Covid lockdown), implemented all new Covid-19 standards to ensure guest and associate safety.

Resident Manager tại Intercontinental Riyadh

3/2016 → 12/2019 (3 năm 9 tháng)

Riyadh, Saudi Arabia

Reinvigorated entire hotel operations, including upgrading of F&B, property maintenance and guest services. Developed the next-generation of hospitality leaders, initiated new internal brand audit program, preventative maintenance initiative. • Directing all operational hotel activities achieving hotel goals – Gross Operating Profit, Guest Satisfaction, Brand Consistency and Employee Engagement • Reduced labour cost by USD$ 2 million through efficient manning and other best practices • Generated additional revenues through personal networking with Mexican ambassador and other embassies • Headed kitchen renovation, redesigned and modernized all the main kitchens brought them up to current standards • Launched internal brand audit program to ensure brand standards are met • In-charge and managed an 80-room luxury hotel at Al Soudah, during Al Soudah Season 2019, a project of the Crown Prince Selected Awards: Business Travelers Awards—Best Business Hotel in Riyadh, 2019 World Travel Awards—Leading Conference and Wedding Hotel, 2019 World Luxury Hotels—Luxury Wedding Destination, 2018 & 2017

Hotel Manager tại Sheraton Shenzhen Futian

8/2013 → 12/2015 (2 năm 3 tháng)

Shenzhen, China

Strengthened collaboration among departments thereby significantly improving guest satisfaction. Directed venue and room remodeling. Steered concept design and execution for new bar and restaurant venues. Launched new Guest Relations Officer team. • Directed overall hotel operation, ensuring optimum performance and continual improvement in guest service, property appearance and financial performance • Increased weekend occupancy by 11%; annual increase of 2.8 million RMB through implementation of weekend packages • Facilitated an increase of 3.7% club room ADR via Club Lounge benefit upgrades • Developed and implemented new wedding packages in collaboration with key members of the Catering Sales team which resulted in 4.5% increase of wedding revenues • Boosted entire guest satisfaction from 7.26 to 8.58 through initiating guest service team and motivating, coaching FO team • Enhanced scores of housekeeping associate satisfaction from 3.6 to 4.3 in 2014 • Achieved 9.8% increase in restaurant revenue with new menus and enhanced marketing • Reduced energy costs 4.8% through energy saving measures and increased awareness

EAM / F&B (Pre-opening) tại Sheraton Fuzhou

2/2012 → 8/2013 (1 năm 6 tháng)

Fuzhou, China

Successfully opened hotel within target date and directed all pre and post opening operations and activities • Managed recruitment, training, brand alignments, safety, revenue generating strategies • Implemented up-selling program that led to an average ADR increase of 4.5% • Captured guaranteed room and F&B business with AUDI within 3 months of opening • Coached and developed cadre of emerging leaders, 3 of whom earned managerial promotions

Director of Food & Beverage (Pre-opening) tại Sheraton Xian North City Hotel

11/2010 → 2/2012 (1 năm 3 tháng)

Xian, China

Successfully established F&B and F&B operations under challenging circumstances • Led pre-opening Food and Beverage activities covering recruitment, training F&B brand positioning, pre-opening promotion and marketing planning • Launched the first Steakhouse concept for Sheraton Hotels • Exceeded revenue goals by 4.8% in the first 3 months of opening the Steakhouse • Organized special dinner events/promotions to create market awareness which yielded 5.3% additional F&B revenue • Inspired and coached future F&B talents

Director of Food & Beverage (Pre-opening) tại Le Meridien Qingdao

5/2009 → 11/2010 (1 năm 6 tháng)

Qingdao, China

Directed all pre-opening Food and Beverage efforts for a high-stakes project. Instituted department-wide standards, marketing planning, training plans, F&B brand position, pre-opening promotions • Acquired all of Porsche functions during Le Meridien pre-opening stages which earned a name for the new Le Meridien in the Qingdao banquet market • Rapidly achieved F&B financial objectives in first year during an economic downturn • Responsible for creating budget and forecasting • Developed talents in the F&B department

Executive Chef / F&B (Pre-opening) tại Sheraton Shenzhen Futian

12/2006 → 5/2009 (2 năm 5 tháng)

Shenzen, China

Established new F&B team, earning a reputation for exceptional food and service quality as the destination of choice for large banquet functions and high-end weddings. • Formulated and implemented all F&B kitchen standards and procedures • Surpassed all F&B financial objectives during the first year of opening • Generated a 3.5% growth in restaurant revenues by attracting and organizing small chamber of commerce business events • Planning and executing innovative monthly promotions that captured 38% of the local market share

Executive Chef tại Sheraton Wuxi Hotel & Towers

10/2000 → 12/2006 (6 năm 2 tháng)

Wuxi, China

Directing and managing overall kitchen and stewarding operations

Executive Chef tại Westin Resort Guam

5/1998 → 9/2000 (2 năm 4 tháng)

Tumon, Guam

Directing and leading overall kitchen and stewarding operations

Executive Sous Chef tại Westin Chosun Beach Hotel

5/1996 → 5/1998 (2 năm )

Busan, South Korea

Directing kitchen operations for All Day Dining restaurant, Specialty Restaurant, Lobby Lounge, Irish Pub, Deli Shop and Banquets. Lead all western kitchen training for all kitchen associates

Benjamin Ye - General Manager

Starwood Hotels & Resorts

benjamin.ye2016@hotmail.com - N/A

Chris Moore - General Manager

Starwood Hotels & Resorts

ecmoore64@hotmail.com - N/A

Tomas Hansson - General Manager

Starwood Hotels & Resorts

tomashansson@hotmail.com - N/A