Operation Services Manager tại Zumwhere Restaurant ( Japanese Concept)

2/2021 → 10/2021 (7 tháng)

HCMC

- Plan and direct all services Operation activities for assigned location to achieve business goals. - Work collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent. - Assist Head of Operations to conduct financial analysis including forecasting, estimating, monitoring and recovery planning. - Ensuring the successful and effective management of productivity, labor and quality control, communicating job expectations, and planning and reviewing compensation actions. - Expected to analyze space and employee requirements and process workflow, and to ensure that a safe and healthy work experience is maintained. - Oversee recruitment, hiring and training of new employees on all customer support team. - Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences. - Day-to-day management of all customer-facing teams to ensure all teams work towards the same goals - Support Restaurant Manager on management skill.