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Việc làm thêm
Lê Thị Thu Hương
741 Lượt xem hồ sơ
Nữ, 14/12/1991, 34 tuổi
4 Kiệt 100 Ngự Bình , Phường An Cựu , Tp Huế
Cập nhật: 11/06/2024
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 10 đến 20 năm
Giám sát
12 - 20 triệu
Toàn Quốc
Tiếng Anh (Khá), Tiếng Nhật (Khá), Thái Lan (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Faculty of Hospitality and Tourism Department - Hue University
Business Administration - Đại học
2009 → 2013
I graduated in Bachelor of Business Administration from Faculty of Hospitality and Tourism Department - Hue University. I had excellent results during my internships at the hotel front desk in Ba Na Hills and the restaurant reception in Bangkok Thailand. With 9 years experience at receptionist position at 4 stars hotel and over 2 years experience at Guest Relation Officer at 5 stars resort, handling sensitive information; possess teamwork skill, time management skill, public speaking skill, ability to interact effectively with people and work in a clear and concise manner. I communicate a lot with foreign guests in English, Japanese and .also basic Thai and to be an interpreter between guests and staff in order to resolve many suddenly problems. I desire to gain this position in your company that allows for my career growth and steady progress to higher levels in the organization judging by attitude to work.
Kĩ năng
| Quản lí thời gian | |
| Quản lý | |
| Giải quyết phàn nàn | |
| Lắng nghe và xử lý tình huống | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development | |
| Tổ chức công việc |
Kinh nghiệm làm việc
Guest Relations Shift leader tại Khách sạn JW Marriott Phú Quốc Emerald Bay
3/2024 → Hiện tại
Phú Quốc
Enhanced usage for GR operations. Creating pre-arrival process using GR system and coordinate with concern departments -Handle Customer Engagement Center Cases - action & closing -Opera Skills to enhance GR operations. - Take empowerment and make decision in handling Daily incident report, solving guest’s issues, enhancing guest’s satisfaction and stay experience. -Provide ideas and guide the team to perform on the same -Work with GR leaders in building leadership skills, people management and task delegation. - Be fully knowledgeable about Global Audit, self-training and provide training for all associates.
Guest Relations Associate tại Khách sạn JW Marriott Phú Quốc Emerald Bay
5/2022 → 2/2024 (1 năm 9 tháng)
Kiên Giang
-Welcoming guests according to the brand’s standard, serving in the dedicated, attentive and enthusiastic way. Paying attention to customer care during the stay. - Advise guests on information about the resort, tours, local attractions. -Solve guests’ complaints, directly report and come up with solutions to solve the problem. -Building truly connection with guests, improve guests’ experience. -Send and answer email as well as maximize guests support pre-arrival and after leaving resort. -Actively flexible and covering work shift, supporting colleagues to complete work quickly. -Support other sections in Front Office and other departments - Achievement: Associate of Quarter 3 - 2023 Guest voice champion Quarter 4-2023 Nominee Associate of the year 2023
Receptionist tại Hotel Saigon Morin
4/2014 → 4/2022 (8 năm )
Huế, Việt Nam
-Perform reception and check-in/check-out procedures for guests. -Consult information and support guests during the stay. -Independently working and highly capable of supporting colleagues. - Proficient computer skills, foreign language aptitude and advantages in customer care skills. -Achivement: Employee of July 2018
Hostess Trainee tại MK -Terminal 21 Asok Shopping mall
6/2013 → 8/2013 (2 tháng)
Bangkok, Thái Lan
Receptionist trainee tại Morin Hotel Bana Hill Resort
5/2012 → 7/2012 (2 tháng)
Đà Nẵng, Việt Nam
Guest Relations Officer tại Hotel Saigon Morin Huế
2/2012 → 4/2014 (2 năm 2 tháng)
Huế, Việt Nam
Mong muốn về công việc
Giải thưởng
Nominee Associate of the year
12/2024
Nominee Associate of the year JW Marriott Phu Quoc Emerald Bay
Guest Voice champion Quarter 4
1/2024
Guest Voice champion Quarter 4 JW Marriott Phu Quoc Emerald Bay
Associate of Quarter 3
9/2023
Associate of Quarter 3 JW Marriott Phu Quoc Emerald Bay Resort & Spa
Employee of the month
8/2023
Employee of the month Hotel Saigon Morin Hue
Emulative Soldier
12/2017
Emulative Soldier of company Hotel Saigon Morin Hue
Thông tin tham khảo
Trần Thị Minh Tâm - FOM
Khách sạn Saigon Morin Huế
fo@morinhotels.com.vn - 0935849489
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