Chuyên gia setup, đào tạo, vận hành tại Flamingo Holding Group

12/2018 → 12/2021 (3 năm )

Hà Nội

Responsible for the Setup Room for the Flamingo Cat Ba project with regulations -model 1067 Room key - Room Manager position from June 2020 to August 2020 (Opening period) - Develop the operational standards for Flamingo Hotels/Resorts - Develop the operational processes and training materials for HK and Laundry of Flamingo. Develop the full package of hotel operational SOPs, get it approved and put to use - Develop organizational charts, tasks and functions, JDs for the Training Department of Flamingo Hotel Management Company and properties - Develop the 2019 budget for the Training Department of Flamingo Hotel Management Company, and review budgets of training departments in properties - Develop the training plan, manage training and corporate culture activities in 2019 for Flamingo Hotel Management Company. Review the plans of properties - Make training plans and manage training including orientation, getting ready for high seasons - Plan, provide documents, hand over and guide properties in vocational testing for operational staff of Flamingo hotels - Provide training for in-house trainers of properties, food safety and breakage prevention for F&B and Kitchen, communication cards, guests’ complaint handling. Hand over SOPs to HK and Laundry - Can develop training plan and schedule based on capability frame/JDs of each position in hotel. - Support HR in candidate interviews, review of JDs for managerial positions - Support HK and Laundry to handle operational issues: warehouse management, HR, assets, Back to back… - Support Inspection & QC to develop samples and conduct audits at properties

Hoàn thành xuất sắc công việc được giao

12/2020

Đã hoàn thành xuất sắc công việc được giao năm 2020 với vai trò Chuyên gia Setup và đào tạo

Đinh Thị Nga - Giám Đốc Setup/Đào Tạo

Flamingo Holding Group

monicadinh@gmail.com - 0917383112