Customer consultant tại Hệ thống Anh ngữ Apax Leaders

9/2016 → 1/2017 (4 tháng)

Thành phố Hồ Chí Minh

Contact potential or existing customers to inform them about a service Answer questions about services on fan-page Ask questions to understand customer requirements and close sale Introducing the organization's products or services to customers in order to follow up with further steps of the sales process

Team Leader tại Park Hyatt Saigon

4/2018 → 3/2022 (3 năm 10 tháng)

Thành phố Hồ Chí Minh

Delegate tasks and set deadlines Monitor team performance and report on metric Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Provides exceptional service to Guest and internal customers in other deparment at all time to maintain postive interactions with good working relationships. Handles all guests and internal customer compalints and inquiries in a couteous and efficient manner, following through to make sure problems are resolved satisfactorily. In the absence of Assistant manager or Manager, conducts daily pre- shift briefing to associates on preparation, service... Have a thorough knowledge to answer guest's enquires and to recommend combination and up sell alternatives Ensure full time and casual associates work in a standard and safe manner to prevent or avoid work injures Assist in conducting monthly inventory checks on all operating equipment and supplies Attend training session and meetings

Train the Trainer

5/2022

To be departmental trainer by organizing training sessions for associates about Sop and Mos that following up Hotel’s standards

HYSTAR OF THE YEAR

6/2019

Excellent Front Staff Award