9-year experience in various Front Office roles. Capable of resolving escalated customer complaints and issues. Strong assessment and interpersonal skills. Creative problem solver that built and adjusted various sets of Front Office SOPs. Ability to operate large-scale properties including complexes of high volume units including both hotel rooms and residence apartment. Strong leadership and collaboration. Experienced in setting up large-scale hospitality establishments. Top up-seller of the year 2020 at LOTTE Hotels & Resorts Hanoi. Extensive experience in handling top high-profile guest including numerous Head of States, Prime Ministers, Royal members as their Butler. Seeking a position as a Front Office Manager to continue career growth into higher management positions.