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Từ 5 đến 10 năm
Outlet Manager
12 - 20 triệu
HCMC
Tiếng Anh (Giỏi)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
| Quản lý | |
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Tổ chức công việc | |
| Training and Development |
Kinh nghiệm làm việc
Assistant Manager tại Lotte Hotel Saigon
4/2026 → Hiện tại
Ho Chi Minh
▸Manage a 65-seat all-day dining outlet with a team of 8 associates; oversee daily operations, rostering, service standards and performance reporting to senior management. ▸Report to the General Director in weekly Monday meetings on outlet performance and priorities. ▸Led a quarterly promotion calendar and upselling approach, lifting average spend per cover by ~15.6% and revenue by ~7.5% YoY in Q3 2026 despite a ~7% decline in covers, while holding food cost at 30–33%. ▸Designed and delivered training programmes in Service Excellence, Guest Relations and Specialty Coffee Preparation. ▸Analysed performance data and proposed actions to optimise sales and guest satisfaction. ▸Planned and coordinated private events and banquets for external clients, managing logistics from proposal to execution.
Restaurant Manager & Brand Consultant tại The Triệu Institute
9/2024 → 9/2025 (1 năm )
HCMC, Viet Nam
▸Led pre-opening setup of front-of-house operations and developed service SOPs from scratch ahead of launch. ▸Managed a 50-seat restaurant and bar with a team of 11, covering recruitment, rostering and performance management. ▸Led front-of-house service standards during the period the venue was named Best Service at Tatler Best Vietnam 2025. ▸Curated wine pairings for set dinners and tasting menus with the Head Chef; co-developed menu concepts. ▸Designed and sold private dining packages to travel agencies and groups, contributing ~15–20% of monthly revenue. ▸Drove brand activation for Lady Triệu Gin through TikTok content and KOL/KOC partnerships, increasing distillery tour bookings by 30%.
Restaurant Manager tại CÔNG TY TNHH SOL GROUP
8/2023 → 5/2024 (8 tháng)
Hồ Chí Minh , Việt Nam
▸Managed daily operations of a high-volume steakhouse and a front-of-house team of 10. ▸Developed private event and corporate dining packages, contributing to a 30% uplift in private event revenue. ▸Curated wine pairings for set dinners and tasting menus; contributed to concept and service positioning. 2021 – 2023: Career break due to COVID-19 lockdowns in Vietnam.
Restaurant Manager tại Journeys Bistro
11/2017 → 2/2022 (4 năm 3 tháng)
Hồ Chí Minh
▸Led the restaurant’s front-of-house team, covering rostering, coaching and performance feedback to maintain consistent service standards. ▸Handled guest complaints and staff concerns, resolving issues promptly to protect service quality and team morale. ▸Worked with the kitchen on costing and menu planning for events and private functions. ▸Supported the General Manager in delivering service training and standard operating procedures to staff at other branches. ▸Prepared weekly, monthly and annual operating plans and performance reports for management review.



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