Renovations – General Manager tại PT Hotel Vũng Tàu

6/2019 → 10/2019 (3 tháng)

Vũng Tàu - Việt Nam

Managed hotel-wide operations during the renovation period, including business planning, budgeting, revenue and profit management, marketing and service quality. Led recruitment and training, developed SOPs and job descriptions, coordinated equipment procurement and renovation activities, and worked closely with ownership on operational matters and business performance.

Food & Beverage Manager tại Mường Thanh Luxury Buôn Ma Thuột Hotel

12/2016 → 5/2019 (2 năm 5 tháng)

Buôn Ma Thuột City

Managed Restaurant, Room Service, Banquet, Bar and Pool operations. Developed menus, beverage and wine lists based on Mường Thanh Group costing requirements and prepared the annual F&B budget. Led training, manpower coordination, equipment and supply planning, guest service and operational problem resolution, with regular reporting to the GM and F&B Director.

Giám đốc Điều hành tại TRU BY HILTON BUON MA THUOT CITY CENTRE

3/2025 → Hiện tại

BUON MA THUOT

Responsible for hotel-wide operations, coordinating departments and divisions to ensure operational efficiency, service quality and business performance. Lead daily operations, support HODs, resolve operational challenges, monitor guest experience and service standards, and work closely with ownership on operational matters and performance.

General Manager tại Đông Phương Hotel & Restaurant

6/2023 → 12/2024 (1 năm 5 tháng)

Bảo Lộc - Lâm Đồng

Responsible for hotel-wide operations, business planning and budgeting. Led SOP and job description development, recruitment and training, while overseeing service quality, daily operations and business performance. Worked closely with ownership on operational matters and planning.

CONSULTING SETUP - GENERAL MANAGER tại Royal Khanh Hotel

1/2020 → 12/2020 (10 tháng)

TUY HOÀ- PHÚ YÊN - VIỆT NAM

Led the full hotel pre-opening and setup process, from operational planning and design review to opening readiness. Participated directly in reviewing and adjusting building design and operational layouts, including the restaurant and kitchen arrangement, signage and room numbering. Developed the Master List for assets, tools and equipment (TS-CCDC), including specifications and quantities, and coordinated with hospitality suppliers. Developed SOPs, job descriptions, room and departmental setup standards, and supported recruitment and training. Also developed hotel directory, brochure, à la carte and banquet menus, including menu portioning. Responsible for room-rate planning, business strategy, budgeting, marketing and overall operational readiness for hotel opening.

HÙNG NGUYỄN - GM

Garden View Court

gd.lanviettravel@gmail.com - 0908442791