Giám đốc Điều hành tại TRU BY HILTON BUON MA THUOT CITY CENTRE

3/2025 → Hiện tại

BUON MA THUOT

Responsible for all hotel operation ➢ Manage and supervise the operations of departments and divisions in the hotel - ensuring efficiency, maintaining the best service quality to maximize profits. ➢ Survey, analyze market trends, customer needs and regularly monitor hotel business reports to proactively make timely changes. ➢ Setting the hotel service quality standards. ➢ Organizing and managing the improvement of hotel service quality to better meet the needs of customers. ➢ Hotel representatives, investors receive special VIP guests to stay and use the services at the hotel. ➢ Handling comments, complaints of guests, problems arising in the hotel that the junior staff cannot solve. ➢ Establishing a friendly working environment, ensuring benefits for all hotel employees. ➢ Presiding over planning, monitoring equipment procurement, renovating hotels. Managing weekly briefings, irregular meetings in hotels. ➢ Good language skills, customer care skills and good foreign language skills. ➢ Always explore, learn to understand the market and promote the strengths of the coal, the hotel. ➢ Learn the cultures of countries to serve the needs of each type of customer ➢ Flexibility to approach and handle problems effectively ➢ Prepare monthly, quarterly and annual reports to submit to investors

General Manager tại Đông Phương Hotel & Restaurant

6/2023 → 12/2024 (1 năm 5 tháng)

Bảo Lộc - Lâm Đồng

Building budget, Business plan, Building JD, SOP, Recruitment, Training, Hotel operations

CONSULTING SETUP - GENERAL MANAGER tại KINGDOM OF LOVE RESORT

9/2022 → 4/2023 (7 tháng)

LÂM ĐỒNG - VIỆT NAM

HÙNG NGUYỄN - GM

Garden View Court

gd.lanviettravel@gmail.com - 0908442791