General Manager tại Boutique Cẩm Thanh Resort

7/2017 → 12/2022 (5 năm 5 tháng)

Quang Nam Province, Viet Nam

• Ensuring effective recruitment, induction and training program within the department • Ensure regular training, goals and incentive programs are carried out and all staff receive feedback on performance • Collate and update training manuals for all positions in the department • Controlling rosters, timesheets and disciplinary information • Communicate with all staff regarding changes and daily operational needs • Enforce safety/security aspects in the department • To manage supervisors and staff in a fair and just manner • Ensuring staff hygiene and professional appearance is maintained • Implement budget and controls • Controlling staffing levels in relation to payroll and budget • Ordering and controlling operating equipment and supplies • To handle any guest complaints effectively • To ensure guest requests dealt with prompt • Manage proficiently all extranets of online channels: Chanel Manager, Booking.com, Agoda, Expedia, Asiatravel, Mytour, Ctrip, GTA, knowledge of Property Management System. • - Analyze and evaluate online markets, online rates, benefits and other competitors. - Maintains professional and technical knowledge by attending workshops - Be responsible to follow the reviews of Guests on booking site and respond to them as well as inform to the manager if there is any problem from Guests. - Maintain relations, contracting with and controlling property's sales strategies in booking engines and online travel agents all over the world, whole sales - Look for, negotiating and contracting with new accounts of other online travel