Concierge Attendant tại Mai House Saigon Hotel

12/2023 → Hiện tại

Hồ Chí Minh

Put myself into a dynamic movement of Hospitality Industry through the work of a Concierge Agent in Front Office Department: - Providing proper and quick assistance to guests in luggage delivery and storage. - Assisting guests in arranging transportation services as required. - Recommending fascinating places that are preferred by guests. - Engaging in front desk assistance to ensure smooth operation of the entire Front Office Department. - Conducting the procedures of rooming, answering the telephone, updating guest profiles, and supporting goods delivery. - Training new trainees to achieve outstanding work productivity. - Assisting Front Desk colleagues in executing several works related to guest information updates.

Assistant Manager tại Daniel's House Homestay

8/2020 → 2/2023 (2 năm 6 tháng)

HCM

Responsible for communicating with customers. Fulfill the procedure of check-in and check-out. Assist manager in managing the homestay's Facebook and Instagram page. Undertake to manage marketing activities of the business.

Front Office Trainee tại Sheraton Saigon Hotel and Towers

10/2022 → 1/2023 (3 tháng)

HCM

Acquire necessary knowledge of the hotel and Front Office Department's operation. Apply instructed knowledge of guest service into professional working environment through service types such as welcome drink serving and guest inquiry solving assistance. Prepare necessary documents to conduct check-in and check-out procedures: Guest registration forms and Room keys Bill payment Assist guests in required services: Money exchange, Luggage delivery, Local information provision, Complimentary parking tickets issuance. Engage in back office works as required.

Nguyễn Hoàng Điệp - Front Office Trainee

Sheraton Saigon Hotel & Towers

sheratonsaigon@sheraton.com - +84 283 8272 828