I have a bachelor's degree in Elementary Education (General Education). In September 2018, I passed the Licensure Examination for Teachers. I have an ESL and CSR background. I work as a Customer Support Representative at Optum Global Solutions and a part-time freelance(ESL) English as a Second Language Teacher at 51 Talk. I started my journey with Optum in March 2022 up to the present. Also, I have been an Office-based ESL teacher for almost three (3) years.