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Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kinh doanh công nghệ hà nội
Marketing - Đại học
2005 → 2009
ERC Institute Singapore
Sales and Marketing - Đại học
2009 → 2013
Greenwich University
Business Administration - Đại học
2013 → 2013
Kĩ năng
Tin học văn phòng | |
Quản lý | |
Sáng tạo | |
Quản lí thời gian | |
Adobe Illustrator | |
Adobe Photoshop | |
upselling | |
Kỹ năng bán hàng, phục vụ khách hàng | |
Training and Development | |
Chụp ảnh | |
Giải quyết phàn nàn | |
Chăm Sóc khách hàng | |
hướng dẫn viên tiếng anh |
Kinh nghiệm làm việc
Depute General Manager tại Pu Luong Retreat
9/2022 → / (2 năm 9 tháng)
Thanh Hoá
Lead the management team and heads of departments. - Ensure the best level of customer care within the hotel. - Handle complaints and guest queries that arise in a professional and efficient manner. Furthermore, ensure thorough and complete follow up. - Assist the General Manager in supporting and coaching the management team. - Manage and motivate HODs to achieve best possible standards. Ensure that cash handling and control systems are carried out in line with Hotel policy. - Encourage up selling and cross selling throughout the organization. - Recruit senior staff in consultation with the HR Manager and General Manager. - Monitor and control costs and budgets monthly. -Be responsible for Labour Costs in the organization as well as overall costs in line with the annual hotel budget.
Operation & Customer Service Manager tại APAX English
9/2019 → 9/2020 (1 năm )
Hoà Binh
Main responsibilities: - Making important policy, planning, and strategy decisions.. - Helping promote a company culture that encourages top performance and high morale. - Planning maintenance works, events and room bookings. - Handling customers complains and queries. - Interacting with customers on a daily basis, responding to their questions and guiding them to the appropriate service. - On-board new employees and train them based on your expertise and skill set. -Working with the board of directors to determine values and mission, and plan for short and long-term goals.. -Ensuring all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Hotel Manager tại GRAND HOA BINH HOTEL
1/2019 → 10/2019 (8 tháng)
Hoà Binh
- Recruiting, training and supervising staff. - Maintaining statistical and sales record. - Planning maintenance works, events and room bookings. - Handling customers complains and queries. - Ensuring compliance with health and safety legislation. - Participating in sales calls with members of sales team to acquire new business. - Developing strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals. -Targeting key accounts potential for the company. -Closely following up on all business leads within a 24 hour response time line to clients.
Cinema Manager tại CGV CINEMA - CJ VIETNAM
10/2017 → 10/2018 (1 năm )
Nha Trang
- Responsible for every aspect of the business, from team management and HR to advertising, sales and budget control. - Handling complaints and customer enquirers - Making reports of sales every day. - Meeting with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals. - Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person. - Building and strengthens relationships with existing and new customers to enable future revenue
Marketing Manager tại ONE OPERA DANANG HOTEL (5 STARS HOTEL)
2/2015 → 10/2017 (2 năm 7 tháng)
Đà Nẵng
- Managing all marketing channels and preparing all marketing communications for the hotel and outlets, including bars and restaurants. - Creating and managing all brand packages and practices for the hotel including special events and promotional opportunities to ensure that they are in keeping with the Hotel brand vision, and property goals. - Coordinating and oversee public relations and promotional activities that support the needs of the hotel and outlets, with a focus on improved revenue performance - Report on marketing successes, opportunities, and strategies to all levels - Dealing with clients who want to rent outdoor advertising board, conference halls. - Controlling all Sales Online Tools and responsible for increasing sales online revenue.
Assistant of Showroom Manager tại UNIQULUS FURNITURE MART (SINGAPORE)
8/2011 → Hiện tại
Singapore
- Monitoring inventory and ordering merchandise based on demand. - Direct sales and introduce products to customers. - Skilled at organizing and solving problems - Taking photo and design brochures, leaflets, company profile - Delivering and handling complaints and customer enquirers. - Advertising through Google Adwords, Facebook fanpage.