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Lương Thị Ngọc Hà

Lương Thị Ngọc Hà

Hồ sơ 5 sao bạc 406 Lượt xem hồ sơ

Nữ, 29/12/2000, 25 tuổi

Đông Hà, Quảng Trị

Cập nhật: 02/11/2026

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Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Giám sát
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Hà Nội, HCMC, Đà Nẵng
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
5 sao

Giới thiệu bản thân

A professional and service-oriented F&B Supervisor with strong leadership and operational management skills. Experienced in maintaining 5-star service standards, supervising teams, and delivering exceptional guest experiences. Well-organized, proactive, and adaptable, with a strong commitment to hospitality excellence and international service standards in a dynamic tourism environment.

Trình độ học vấn chuyên môn

Kaplan Singapore

Hospitality Management - Cao đẳng

2017 → 2019

Swiss Hotel Management School

Hospitality - Đại học

2019 → 2023

Graduated with First Class Honors results

Kĩ năng

Quản lý
Tổ chức công việc
Training and Development
Kỹ năng bán hàng, phục vụ khách hàng
Quản lí thời gian

Kinh nghiệm làm việc

MIT F&B Supervisor tại 1 Hotel South Beach

10/2025 → 10/2026 (1 năm )

Miami

Supervise daily operations across high-volume breakfast, dinner, In-Room Dining, and amenity services, maintaining luxury hospitality standards. Lead staff deployment, service flow, table maintenance, guest satisfaction, and real-time operational adjustments during peak periods. Oversee IRD and amenity services, ensuring order accuracy, timely delivery, presentation, VIP amenities, and special requests. Conduct pre-shift briefings and coach team members on Forbes standards, menu knowledge, food allergies, guest engagement, and anticipatory service. Support VIP and repeat guests through personalized service, preference recognition, and effective service recovery. Collaborate with Culinary, Front Office, Housekeeping, and other departments to ensure seamless guest experiences and operational compliance.

Thực tập tại 1 Hotel South Beach

2/2024 → 2/2025 (1 năm )

Miami, Florida, USA

Working in multiple restaurants in the hotel include breakfast buffet restaurants, rooftop bar, beach club and in room dinning as a host, server and supervisor Greeting and collecting guest’s information to create guest profile Setting up and manage breakfast buffet station for 300 to over 500 per day Taking care the guest and paying attention to increase guest experience during their stay Manage and support team members as a manager role Collaborating with front desk and guest relation department to delivery VIP amenity

Buffet Staff, Room Service tại Klinik Schloss Mammern

2/2022 → 6/2022 (4 tháng)

Dr. A. O.Fleisch-Strasse 3, 8265 Mammern, Switzerland

Extremely strict service standards are required to ensure the standards of a high-end resort for patients with a large scale and a history of more than 150 years. Start as a food runner with the responsibility of preparing and ensuring food quality before serving Move into a service position after meeting the necessary requirements to communicate and care for customers according to strict health standards

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