Recreation Manager cum Tour & Transportation Manager tại Angsana Quan Lan - Ha Long Bay Resort

4/2025 → Hiện tại

Vân Đồn, Quảng Ninh

Plan and manage daily and seasonal recreation, sports, and tour programs. Supervise teams to ensure service quality and guest safety. Operate tours, outdoor activities, and resort events. Coordinate guest transportation and manage vehicle operations. Maintain equipment, facilities, and pool standards. Train, motivate, and evaluate staff performance. Control budgets, report revenue, and improve efficiency. Collaborate with other departments to enhance guest experience.

Recreation Supervisor tại Angsana Quan Lan - Ha Long Bay Resort

4/2024 → 4/2025 (1 năm )

Quan Lạn, Vân Đồn, Quảng Ninh

Set up recreation areas and equipment before resort opening. Develop Standard Operating Procedures (SOPs), checklists, and safety regulations. Define operational guidelines for each recreation zone. Support staff recruitment and on-the-job training prior to opening.

Owner tại Jacky's Roast Duck restaurant

4/2019 → / (6 năm 8 tháng)

Bắc Ninh

I bought the Jacky roast duck brand in Hanoi and brought it to Bac Ninh and have been doing business successfully until now.

Massage & Spa Manager tại Ha Noi Hotel

10/2009 → 11/2019 (10 năm 1 tháng)

Hà Nội

Spa - Massage Manager (2011-2019) - HRM - Monitor revenue and profit adjustments - Develop development plans - Organize promotional programs to attract and take care of customers - Upgrading and repairing facilities - Contact and welcome important partners Spa - Massage Captain (2009-2011) - Check the cleanliness of all parts - Check the number of employees - Check the quantity of towels, essential oils, drinks, and fruits - Reception and customer care - Assign staff - Room assignment - Pay customers' bills - Pay tips to the massage staff

Waiter (Bar-Karaoke) tại Ha Noi Hotel

2/2006 → 10/2009 (3 năm 7 tháng)

Hà Nội

Staff in Night club - Preparing drinks, cutting and presenting fruits - Clean the karaoke room or dance hall area before welcoming guests - Import from store all kinds of wine and fruits, cigars, cigarettes - Check the sound system - Advise guests on wine and beverage menu selection as well as hotel promotional programs - Serve customers' arising needs during the process of using the service - Check invoices, pay, print red invoices as required - Clean up, check electricity, fire safety before leaving

Receptionist tại Hồ Gươm Hotel

10/2004 → 2/2006 (1 năm 4 tháng)

Hà Nội

- Check in, check out. - Room Reservation. - Provide informations about hotel service. - Handle guest requests, resolve complaints. - Book tour. - Call airport taxi for guest

Best trainer

10/2024

I attended train the trainer course organized by the corporation and won first prize.

Best empoyee of the year

12/2010

I have won many titles as the best employee of the month, quarter, year... But what I remember most is that on the last working day my employee cried, my director hugged me and said we are brothers.

Mầu Thị Hải - FOM

ANGSANA QUAN LẠN HẠ LONG BAY HOTEL & RESORT - CHI NHÁNH CÔNG TY CỔ PHẦN VIGLACERA VÂN HẢI

haimau@angsana.com - 093 5989828