Assistant Front Office Manager tại Ramana Saigon Hotel

12/2018 → Hiện tại

Hồ Chí Minh

- Operations & PMS Management: Managed Front Office operations and restructured PMS workflows, reducing guest check-in/check-out processing times by 15%. - Quality Assurance & Guest Satisfaction: Led guest experience management and complaint resolution training programs, raising the Guest Satisfaction Index (GSI) from 82% to 94% across OTA platforms.

Front Office Manager tại Athena Saigon Hotel

1/2022 → 12/2022 (10 tháng)

Hồ Chí Minh

- Revenue Growth: Developed incentive policies and delivered upselling training for Front Office staff, boosting direct walk-in revenue by 25% and exceeding KPI targets by 10%. - Operational Coordination: Synchronized communication and workflows among Front Office, Housekeeping, Engineering, and F&B departments to optimize the guest journey.

Operations team leader tại ERA Vietnam Real Estate Company

1/2021 → 1/2022 (1 năm )

Hồ Chí Minh

- Cost Control & Administration: Standardized invoice verification and payment approval workflows, ensuring 100% compliance of operational expenses with internal budgets. - Human Resources & Onboarding: Optimized onboarding and integration procedures, reducing staff adaptation time by 20% while sustaining team productivity. - Asset Management: Standardized inventory controls and preventive maintenance schedules for fixed assets, minimizing depreciation losses and material shortages. - Internal Communication: Conceptualized and organized corporate events and internal communication initiatives to reinforce company culture and boost employee engagement.

Front Office Manager tại DALAT WONDER RESORT

1/2020 → 1/2021 (1 năm )

Lâm Đồng

- Restructuring & Workforce Optimization: Reengineered the Front Office organizational structure and implemented refresher and cross-training programs to maximize workforce productivity. - SOP Adaptation: Enhanced SOP systems by integrating stringent health and safety standards while deploying flexible booking and cancellation policies to support Sales during market fluctuations. - Revenue & Cash Flow Control: Collaborated on dynamic pricing strategies targeting domestic and corporate segments while tightening front desk revenue controls to optimize cash flow.

Assistant Front Office Manager tại Lotus Saigon Hotel

8/2016 → 12/2018 (2 năm 3 tháng)

Hồ Chí Minh