Assistant Restaurant Manager tại L Concepts

12/2024 → / (10 tháng)

HCMC

(Head of Operations at L’Usine & Namo Modern Italian, Lê Lợi ) • Oversee day-to-day operations across both outlets, ensuring excellence in service and guest experience. • Lead training, hiring, and staff development to maintain high performance and professional standards. • Manage guest relations, handle VIPs, and build long-term relationships with loyal customers. • Act as brand storyteller & inspiration source, conveying the culinary philosophy and passion of Chef Ivan Barone to guests. • Control inventory management, cost efficiency, and operational budgets. • Inspire the team to deliver memorable dining experiences aligned with L Concepts’ brand values.

F&B Supervisor tại Laang Central Saigon

1/2024 → 12/2024 (10 tháng)

HCMC

• Managed daily restaurant operations to ensure efficiency and excellent guest service. • Trained and mentored staff, maintaining service standards. • Ensured food quality, presentation, and hygiene compliance. • Supported cost control efforts and optimized labor expenses.

•Food and Beverage Supervisor (Pre-Opening) tại EHG - La Siesta Premium Sai Gon (Top Ranked of 1727 hotels in HCMC) (Top 4 of 3793 restaurant in HCMC)

3/2023 → 1/2024 (10 tháng)

HCMC

Report directly to Assistant. Food and Beverage Manager  Oversee the day-to-day operations of all outlets (All day dining restaurant, Pool, In-Room Dining, Lobby Lounge)  Lead and motivate the food and beverage service team.  Conduct pre-shift briefings to ensure staff is well-informed about daily events, specials, and any specific guest requirements.  Monitor and ensure that all service standards are met and exceeded.  Ensure the quality and presentation of food and beverages meet or exceed established standards.  Interact with guests to gather feedback and build positive relationships.  Handle guest complaints and provide appropriate solutions to ensure guest satisfaction.  Supervise and Export Weekly and Monthly Inventory.  Seek ways to cut waste and decrease OPEX

•Food and Beverage Captain tại EHG - La Siesta Premium Hang Be (Top ranked of 1838 Hotels in Hanoi)

3/2020 → 12/2022 (2 năm 9 tháng)

Ha Noi

 Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally  Maintain quality control for all food served  Analyze staff evaluations and feedback to improve the customer’s experience  Train new employees and provide ongoing training for all staff

•Food and Beverage Captain tại La Sinfonía del Rey Hotel

4/2021 → 1/2022 (9 tháng)

Ha Noi

 Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally  Maintain quality control for all food served  Train new employees and provide ongoing training for all staff

•Food and Beverage Supervisor tại Dalcheeni Indian Restaurant

4/2020 → 4/2021 (1 năm )

HCMC

 Oversee the day-to-day operations  Lead and motivate the food and beverage service team.  Conduct pre-shift briefings to ensure staff is well-informed about daily events, specials, and any specific guest requirements.  Monitor and ensure that all service standards are met and exceeded.

• Senior Waitress (Pre-Opening) tại EHG - La Siesta Premium Hang Be (Top ranked of 1838 Hotels in Hanoi)

1/2019 → 3/2020 (1 năm 1 tháng)

Hà Nội

Top ranked of 1838 Hotels in Hanoi  Support during construction period  Train new employees and provide ongoing training for all staffs  Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally  Handle guest complaints and provide appropriate solutions to ensure guest satisfaction.

Mr.Dũng - COO

EHG

coo@ehg.com.vn

Mr.Tường - General Manager

La Siesta Premium Sai Gon (Elegance Hospitality Group)

gm.saigon@lasiestahotels.vn

Tín Vũ - Food and Beverage Manager

EHG- La Siesta Premium Saigon

fbm.saigon@lasiestahotels.vn - +84799561368