Trợ lý Quản lý tại Galaxy E-gaming club Rex Hotel

4/2015 → Hiện tại

Hồ Chí Minh

Overseeing and handling everything in my working shift (staff, customer, system, etc.) - Training new Supervisor, watching the staff. Periodically evaluate all staff. - Briefing for staff the important things, new promotions. - Resolved customer complaints about games, points, etc. based club’s regulations, sudden things happening. - To follow how customers play, how clubs win and lose then distribute staff to change areas on the floor. - And also be responsible for managing the club’s budget to ensure all transactions go smoothly. - Monitor gaming areas for overcrowding and potential cheating, and take appropriate action when necessary. - Associate with the Marketing Dept. to evaluate customers and promotion programs then develop and implement strategies to increase revenue and reduce expenses. - Reviewing reports from surveillance teams regarding suspicious activity on the floor. - Work closely with other members of management to ensure the smooth operation on the floor. - Update soon everything from the Director’s request. - Report accuratly to the Director of Revenue, the problems in working shift. - Perform other duties as assigned by upper management.