Sales Executive - Banquet tại DALAT PALACE HERITAGE HOTEL & DU PARC DALAT HOTEL

4/2020 → / (5 năm 2 tháng)

ĐÀ LẠT

Selling guest rooms, catering services and banquet facilities. Provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing data, resolving guest issues and also perform clerical functions Answer telephone and respond to caller inquiries in a pleasant manner. Responsible forcoordinating internally with the sales &marketing team. Generating reports, preparing proposals, collections details, coordinating with clients & suppliers. Good relationship with Travel Agent, corporate company and return guest. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Acquiring and developing new business accounts and preparing sales proposals for clients. Closely following up on all business leads within a 24 hour response time line to clients.

Guest Service Staff (2014-2016) and Deputy of Guest Service Manager (2016 - 2019) tại DALAT PALACE HERITAGE HOTEL & DU PARC DALAT HOTEL

4/2021 → Hiện tại

ĐÀ LẠT

Providing excellent customer service Making sure a customer is happy and satisfied with a company’s products or services Involves providing service to a customer in a timely, pleasant manner. In order to provide excellent customer service, one needs superb communication and problem resolution skills. Responsibility to deputies and assist with managing the overall day to day running of all aspects of the hotel services, including customer service, transportation, training and develop new staff. Assisting customer to be extremely helpful, positive and informative

NHÂN VIÊN XUẤT SẮC NHẤT NĂM 2022

1/2022

Best sales employee of the year.

ROYAL DL JOINT STOCK COMPANY - Sales Executive - banquet

DALAT PALACE HERITAGE + DU PARC DALAT HOTEL

thuytrangsammy@gmail.com - 0964968979