With over many years of experience in customer service leadership and a keen interest in strategic sale and business management, I have excelled as a bridge between customers and operational teams. My expertise in implementing feedback-driven innovation plans and managing team performance has led to significant achievements in membership growth and retention. I also have dedicated hospitality management experience. Not only I've honed skills in F&B operations, staff training, and enhancing guest experiences but I also have driven significant growth in customer satisfaction and revenue in high-paced luxury environments. I'm looking forward to obtaining this position with an established company where I can further boost my career in this field.