My name is Nghiem Ngoc Phap, and I am currently working as Front Office Manager at Diamond Sea Hotel in Da Nang. With more than 8 years of experience in Front Office and hotel operations within 4–5 star resorts and hotels, Throughout my career, I have developed strong experience in guest service management, hotel operations coordination, and team leadership. Previously, I worked as Duty Manager at large-scale resorts such as Vinpearl Resort & Golf Nam Hoi An and Citadines Pearl Hoi An, where I was responsible for overseeing daily hotel operations, handling VIP arrivals, managing guest concerns, and ensuring effective coordination between departments. In my current role as Front Office Manager, I lead the Front Office team, focus on improving guest experience, and implement initiatives to enhance service quality and online reputation performance. I believe my operational experience and commitment to service excellence would allow me to contribute positively to the guest experience and operational standards Please find my CV attached for your review. I would greatly appreciate the opportunity to discuss how my experience could support your team. Thank you very much for your time and consideration.