General Manager tại Le Grand Pakbeng resort

7/2025 → Hiện tại

Laos PDR

Directly responsible for the total property operations of a luxury resort, providing hands-on leadership across all departments. In the absence of dedicated department heads for Sales, Finance, and Reservations, I personally manage these core functions to ensure profitability and operational excellence. Strategic Management & Sales: • Sales & Marketing: Lead all revenue-generation efforts, including managing relationships with OTAs (Online Travel Agencies), TA (Travel Agents), and corporate accounts. • Develop and execute seasonal marketing campaigns and social media strategies to drive direct bookings and increase property visibility. • Negotiate contracts and manage local partnerships to diversify the guest portfolio. Financial Oversight: • Direct Financial Management: Oversee all accounting functions, including P&L analysis, accounts payable/receivable, and cash flow management. • Prepare and manage the annual capital expenditure (CAPEX) and operating (OPEX) budgets to ensure lean operations without compromising luxury standards. • Implement strict cost-control measures across F&B and Rooms to maximize GOP (Gross Operating Profit). Reservations & Revenue Management: • Hands-on Reservations Management: Manage the property management system (PMS) and Channel Manager to optimize daily occupancy and ADR (Average Daily Rate). • Monitor market trends and competitor pricing to implement dynamic pricing strategies. • Oversee the entire guest booking journey, from initial inquiry to pre-arrival communication, ensuring a seamless luxury experience. Operational Leadership: • Lead and mentor a multi-disciplinary team, fostering a culture of high performance and "Yes, We Can" service standards. • Ensure the highest levels of guest satisfaction by personally overseeing VIP arrivals and resolving complex service issues. • Maintain property assets and oversee maintenance schedules to preserve the resort’s luxury positioning.