Head Office Sales and Marketing Director tại FVG TRAVEL

1/2025 → Hiện tại

Đà Nẵng

- Strategic Planning: Developing and executing comprehensive sales and marketing plans. - Team Leadership: Managing and motivating sales and marketing teams to achieve goals. - Budget Management: Overseeing and allocating resources effectively. - Relationship Management: Building and maintaining relationships with key clients and partners. - Performance Monitoring: Tracking and analyzing sales and marketing data to identify areas for improvement. - Market Analysis: Understanding market trends and competitor activity to inform strategies. - Innovation: Identifying and implementing new strategies and technologies to drive growth. In essence, the Head of Sales and Marketing is a strategic leader who drives revenue growth, builds brand awareness, and ensures the company's sales and marketing efforts are aligned with its overall business objectives.

Director of Sales and Marketing tại Rosa Alba Resort &Villas

8/2024 → 1/2025 (5 tháng)

Tuy Hoà

- Managing and orienting sales department plans - Advising the Board of Directors on development plans to achieve set sales. - Establish channels to reach new customers and maintain existing customer sources. - Responsible for the hotel's business activities. - Responsible for assigning and managing subordinate staff to best complete the set plan. - Coordinate with departments to ensure providing the best service to customers. - Good relationships with travel and tourism companies.

Director of Sales and Marketing tại MEYHOME CAPITAL PHU QUOC | TÂN Á ĐẠI THÀNH GROUP

6/2023 → 8/2024 (1 năm 2 tháng)

Phú Quốc

- Comprehensive Strategy and Operations: Successfully developed and implemented the business plan for the entire MeyHome Capital Phu Quoc project, including hotels, restaurants, and entertainment areas. - Ensure Excellent Service Quality: Maintained high service standards and effectively handled customer feedback. - Optimize Business Performance: Managed revenue and expenses to maximize ADR (Average Daily Rate) and OCC (Occupancy), while proposing facility improvements to maintain high-quality standards. - Build and Develop Partnerships: Maintained strong relationships with strategic partners, key clients, and regulatory agencies, contributing to the sustainable success of the project. - Recruit and Train Staff: Recruited, trained, and developed a professional team, especially senior management positions, to ensure the best service quality. - Drive Business Growth: Proactively updated market trends and competition, proposing effective marketing strategies to meet and exceed business targets

E-Commerce Director tại C.E.O HOSPITALITY Joint Stock Company | C.E.O Group Joint Stock Company

4/2021 → 6/2023 (2 năm 2 tháng)

Hà Nội

- Comprehensive Strategy and SOL Channel Management: Planned and successfully executed activities across Social, Digital, and E-commerce channels for the hotel chain, optimizing business performance and attracting new customers. - Develop Partnerships: Built and maintained effective collaborations with partners and ecommerce platforms, driving sales and expanding market reach. - Market and Competitor Analysis: Regularly analyzed and evaluated the market and competitors, proposing appropriate solutions and action plans to enhance competitiveness and optimize business performance. - Manage and Optimize Advertising: Closely monitored daily advertising activities, optimizing media and promotional programs to achieve the highest efficiency. - Cross-Department Coordination: Worked closely with related departments to implement programs aimed at increasing sales and enhancing brand recognition . - Budget Management: Developed detailed budget plans and strictly controlled the annual budget usage of the department. - Build and Develop Teams: Recruited, trained, and developed a professional team, establishing efficient workflows and leveraging technology to optimize departmental performance

Business Development Director tại C.E.O Travel | C.E.O Group Joint Stock Company

4/2017 → 4/2021 (4 năm )

Hà Nội

- Develop Comprehensive Communication Strategies: Developed and executed effective communication plans for projects and products at various stages, optimizing customer reach and enhancing brand recognition. - Negotiate and Sign Contracts: Successfully negotiated service contracts for the company, including business travel arrangements, event organization, seminars, and tourism, generating significant revenue for the company. - Product Development and Promotions: Proposed and implemented new products, attractive promotional programs, and innovative sales ideas, contributing to increased sales and business growth. - Support Digital Transformation: Advised and supported the IT department in digital transformation projects within the hospitality and service sectors, enhancing operational efficiency and customer experience

Customer Service Manager tại Mytour Vietnam Company Limited

1/2010 → Hiện tại

Hà Nội

Plan and Achieve Business Goals: Developed and successfully executed monthly and quarterly business plans, effectively managed costs, and achieved sales targets across OTA (Online Travel Agency) channels. - Develop E-commerce Channels: Proactively sought, analyzed, and optimized the effectiveness of e-commerce channels, contributing to increased revenue and market expansion. - Manage Product Display Operations: Ensured product displays on e-commerce platforms were always attractive, professional, and customer-engaging. - Manage and Train Teams: Monitored, supervised, and evaluated employee performance, while supporting training and development to enhance customer service quality.

CEO tại HOANG KHOI TRANSPORTATION AND TOURISM SERVICES COMPANY LIMITED

1/2023 → Hiện tại

Phú Quốc

Manage all activities of the Company in the field of Transportation and Travel - Develop, plan and propose solutions and implementation methods in the field of management, serving production and business activities. – Construction and organization: personnel, equipment... for exploitation work. – Approach and market to customers; Connection of seaport businesses and maritime services to exploit goods. – Develop short, medium and long-term business and cash flow strategies. – Proposing to develop a strategy for developing the seaport and maritime services sector; – Monitor the implementation of the strategy and periodically review and propose adjustments to the strategy appropriate to each stage of development. – Make weekly, monthly, quarterly and annual plans for port operations and assign relevant departments to implement the plan – Monitor daily port operations, ensure all activities follow plan and take corrective measures if necessary.

Dedication Award

12/2015

- Achieved the highest individual sales revenue in the company for three consecutive years (2013, 2014, 2015). - 2013: Established Mytour.vn office in Ho Chi Minh City. -2014: Set up hotel and TA partner systems for Mytour.vn in Da Nang

TOP revenue

12/2019

Awarded Employee of the Year for exceeding room night sales KPIs for Novotel Phu Quoc and Best Western Sonasea (20.000 RN).

KPIs

12/2021

Set up OTA systems, surpassing voucher sales KPIs (10k room night vouchers for Best Western Sonasea).

Key Achievements

1/2023

Elevated Best Western Sonasea's ranking from TOP 95 to TOP 3 on TripAdvisor - Achieved TOP 1 in revenue and room nights sold on Agoda. Set up and operated a chain of restaurants, office rentals, and Paris Villas complex (365 villas) at Sonasea Complex.

Trần Đạo Đức - Vice President of C.E.O Group

C.E.O Group Joint Stock Company

ductd@ceogroup.com.vn - 84 913 236 767

Bùi Thị Hà Phương - CEO

C.E.O Travel Joint Stock Company

buihaphuong@ceotravel.vn - 0962981986

Lê Thị Tố Uyên - HRM

STARSHIP URBAN MANAGEMENT AND OPERATION LIMITED | Mey Home Capital

uyen.ltt@starship.com.vn - +84 979 198 288