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Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
30 - 40 triệu
HCMC
Tiếng Anh (Giỏi)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
University of Finance and Marketing
Hospitality Management - Đại học
2013 → 2017
Kĩ năng
| Hotel Operations Management | |
| Team Leadership & Staff Development | |
| Revenue & Occupancy Optimization | |
| Financial Reporting & Forecasting | |
| OTA Strategy & Digital Sales | |
| Budgeting & Cost Efficiency | |
| Cross-Department Coordination | |
| SOP Design & Guest Service Standards |
Kinh nghiệm làm việc
Commercial & Operations Manager tại Thiên Xuân Hotel
8/2023 → Hiện tại
Hồ Chí Minh
• Held end-to-end responsibility for both daily hotel operations and commercial performance, including front office, housekeeping coordination, service standards, pricing strategy, and OTA distribution. • Led pricing and channel strategy to deliver consistent average monthly revenue growth of approximately 13% year-on-year, while maintaining stable occupancy and service quality. • Actively balanced revenue targets with operational capacity, staffing constraints, and guest experience requirements to avoid overtrading. • Worked directly with ownership on commercial planning, operational decisions, and performance trade-offs, operating with a high level of autonomy. • Provided regular market and competitor insights to support pricing decisions and short- to mid-term revenue planning.
E-commerce Cluster Manager (Short-term Engagement) tại Kin Hotel
9/2025 → 10/2025 ()
Hồ Chí Minh
• Brought in to oversee e-commerce and OTA performance across a 10-hotel portfolio, acting as a central commercial point for pricing and distribution decisions. • Led portfolio-level pricing strategy, rate parity control, and channel optimization to improve overall revenue performance. • Monitored cross-property performance trends, campaign effectiveness, and market movements to support tactical adjustments. • Worked with individual hotel teams to align commercial strategy with on-site operational realities and capacity constraints.
Business Operations Consultant (Project-based) tại Bloq Saigon / DFA VN
3/2023 → 6/2023 (3 tháng)
Hồ Chí Minh
• Oversaw daily commercial operations and supported investment and performance analysis. • Coordinated marketing, finance, and operations teams to improve foot traffic and operational efficiency.
Business Account Manager tại Novaland Group
2/2022 → 11/2022 (9 tháng)
Hồ Chí Minh
• Managed high-value client portfolios and supported strategic sales initiatives. • Analyzed business performance and customer data to improve commercial outcomes.
Sales Manager tại Đất Xanh Miền Nam
8/2020 → 2/2022 (1 năm 6 tháng)
Hồ Chí Minh
• Promoted to Sales Manager after 6 months based on sales performance and leadership potential. • Built and led sales teams, integrating digital marketing with traditional sales approaches.
Front Desk Receptionist tại Hotel Continental Saigon
11/2016 → 2/2020 (3 năm 3 tháng)
Hồ Chí Minh
• Hands-on front office operations in a historic city hotel. • Handled guest complaints, service recovery, and daily coordination with housekeeping and other departments. • Supported daily reports and basic revenue tracking.
Mong muốn về công việc
Giải thưởng
Brand Ambassador
1/2022
Brand Ambassador of Dat Xanh Mien Nam
Brand Ambassador
11/2021
Brand Ambassador of HT Pearl Apartment project
The Best Hotel Staff
12/2018
The Best Hotel Staff of Continental Saigon Hotel
Thông tin tham khảo
Mr. Shivam Purwar - Investment Manager
DFA VN
shivam@devfinasia.com - +84 76 402 7974



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