Housekeeping tại SHERATON SAIGON HOTEL & TOWERS

3/2016 → 11/2016 (8 tháng)

Hồ Chí Minh

Front Desk Receptionist tại Hotel Continental Saigon

11/2016 → 2/2020 (3 năm 3 tháng)

Hồ Chí Minh

Delivered exceptional customer service to guests daily, resolving inquiries and complaints with a satisfaction rate exceeding 95%.Fostered positive guest relationships, resulting in an increase in repeat visits and enhanced overall comfort. Completed business revenue reports with 100% accuracy, improving revenue tracking efficiency. Maintained accurate records for guest interactions, boosting satisfaction scores.

Sales Manager tại DAT XANH MIEN NAM

8/2020 → 2/2022 (1 năm 6 tháng)

Hồ Chí Minh

Achieved expected sales for 5 consecutive months as a Sales Consultant leading to a promotion to Sales Manager after 6 months. Developed and executed company's sales plan as a Sales Manager Trained and managed sales team on project information and digital marketing plans Combined traditional sales techniques with modern digital marketing strategies to achieve optimal results

Business Account Manager tại Novaland Group

2/2022 → 11/2022 (9 tháng)

Hồ Chí Minh

Client Relationship Management: Maintained strong connections with key partners, addressing concerns and refining service quality. Market Analysis & Business Strategy: Conducted competitor benchmarking and price analysis to optimize sales performance.

Investment Analyst of DFA VN & General Manager of Bloq SG tại DFA VN / BLOQ SAIGON

3/2023 → 6/2023 (3 tháng)

Hồ Chí minh

Financial Analysis & Investment Strategy: Conducted in-depth financial analysis on potential investments, assessing risks and returns to advise strategic decisions. Data-Driven Business Planning: Evaluated market trends, competitor pricing, and revenue forecasts, supporting investment allocation and business growth strategies. Financial Reporting & Forecasting: Prepared detailed financial reports and performance analyses, improving cost efficiency and revenue tracking. Strategic Budgeting & Cost Management: Assisted in budget planning, optimizing operational costs while maintaining profitability.

Sales & Front Office Manager tại BON AMI – THIÊN XUÂN HOTEL

7/2023 → Hiện tại

Hồ Chí Minh

Strategic Revenue Growth: Maintained a 13% average monthly revenue increase, ensuring consistent year-over-year growth without missing previous revenue records. High-Impact OTA Management: Secured and retained a top 2 ranking for hotels near Ben Thanh Market, boosting direct bookings and brand positioning. Customer Experience Optimization: Led guest service strategies, ensuring an 80% annual occupancy rate with seamless guest interactions across departments. Cross-Functional Hotel Operations: Directly managed housekeeping, restaurant operations, and service standards, improving operational efficiency. Data-Driven Performance Monitoring: Regularly analyzed guest feedback, market trends, and financial reports, implementing action plans to enhance guest retention and service quality.

Brand Ambassador

1/2022

Brand Ambassador of Dat Xanh Mien Nam

Brand Ambassador

11/2021

Brand Ambassador of HT Pearl Apartment project

The Best Hotel Staff

12/2018

The Best Hotel Staff of Continental Saigon Hotel

Mr. Shivam Purwar - Investment Manager

DFA VN

shivam@devfinasia.com - +84 76 402 7974