Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Trâm Anh Nguyễn
168 Lượt xem hồ sơ
Nữ, 02/10/1994, 30 tuổi
Số 4 Ngách 823/19 Đường Hồng Hà, Phường Chương Dương, Hoàn Kiếm, Hà Nội
Cập nhật: 02/05/2025
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Giám sát
20 - 30 triệu
Hà Nội
Tiếng Anh (Khá)
500 - 999
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại Học Thăng Long
Ngôn Ngữ Anh - Đại học
2012 → 2016
Kĩ năng
| Internal Compliance | |
| HSE, Food Safety, and Fire Prevention Standards | |
| Facility Cleanliness, Security & Aesthetics Oversight | |
| Service Quality Control & Customer Experience Audits | |
| Cross-functional Operations Support |
Kinh nghiệm làm việc
Global Auditing & Training Specialist tại Mad Monkey | Exs Capital PTE LTD in Singapore
12/2023 → / (1 năm 6 tháng)
Hanoi, Vietnam
- Spearhead the company’s global audit and compliance framework across 20+ hostels in Asia using Trail and SafetyCulture. - Develop detailed inspection checklists and operational trackers to monitor task performance, identify root causes of inefficiencies, and track compliance across locations. - Produce structured quality reports with Google Sheet & Googl Looker with actionable insights, supporting stakeholders in risk analysis, preventive planning, and long-term service improvement. - Maintain dashboards to follow up on corrective actions, ensuring issues are resolved and standards are upheld. - Design and deliver engaging operational training materials using Canva and Google Slides, tailored to front-line and managerial staff. - Collaborate with cross-department leaders to evaluate current procedures and recommend process improvements that align with brand standards and sustainability goals.
Regional Health and Safety Manager (Vietnam, Cambodia, Thailands and Laos) tại Mad Monkey Hostels
10/2022 → 8/2023 (10 tháng)
Hanoi, Vietnam
- Developed audit frameworks and conducted regular and ad-hoc internal audits across 20+ hostels, assessing key criteria such as facility conditions, hygiene standards, aesthetics, safety procedures (H&S, Fire Safety), and guest service quality. - Led internal audits at the site level, developed action plans to address safety risks, and ensured alignment with operational standards and legal requirements. - Created preventive strategies and incident follow-up processes, supporting site teams in closing gaps quickly and effectively. - Trained 100+ employees including the Managers in risk prevention and compliance through bilingual sessions and visual SOP toolkits.
Personal Coach tại Gein Academy
7/2020 → 9/2022 (2 năm 2 tháng)
Hanoi, Vietnam
- Coached over 30 individuals in career development, emotional intelligence, and self-awareness. - Collaborated with local learning centers and small businesses, (such as Sydney English Center in Nam Định, Tan's Homestay in Mai Châu) to deliver custom leadership workshops.
Back of House Manager tại Vietnam Backpackers Hostels
5/2017 → 6/2020 (3 năm 1 tháng)
Hanoi, Vietnam
- Oversaw kitchen and housekeeping compliance, ensuring food safety and hygiene standards were met. - Managed staffing, payroll, and team performance reviews for operational efficiency. - Supported the successful launch of new hostels through team setup and onboarding.
Front of House Manager tại Vietnam Backpackers Hostels
6/2016 → 5/2017 (10 tháng)
Hanoi, Vietnam
- Led reception, travel, and bar teams to deliver exceptional guest experiences. - Monitored sales performance and developed training to improve upselling and service standards.
Reception and Travel Consutant tại Vietnam Backpackers Hostels
6/2014 → 5/2016 (1 năm 10 tháng)
Hanoi, Vietnam
- Handled guest check-ins, bookings, and tour recommendations. - Built rapport with guests, contributing to strong word-of-mouth reputation and positive reviews.
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