Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Nguyễn Thị Tâm
137 Lượt xem hồ sơ
Nữ, 25/01/1992, 33 tuổi
Nga Phuong, Nga Son, Thanh Hoa
Cập nhật: 23/04/2025
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Trưởng bộ phận/ Trưởng phòng
20 - 30 triệu
Tiếng Anh (Khá)
5 sao
Resort/ Khu Du lịch
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại học Thương Mại
Marketing - Đại học
2012 → 2016
Partime: Waitress
Kĩ năng
| Sáng tạo | |
| Quản lí thời gian | |
| Quản lý | |
| upselling | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Lắng nghe và xử lý tình huống | |
| Training and Development | |
| Brand marketing | |
| Creative Writing and Communication | |
| Social Media Management | |
| Multi-tasking |
Kinh nghiệm làm việc
COMMUNICATION LEADER tại Hocmai.vn
10/2018 → 12/2020 (2 năm 2 tháng)
Hà Nội
- Optimized advertising and communication campaigns across social media channels. - Planned and executed events, seminars, and grand openings. - Coordinated the development and optimized the design of websites to enhance user experience and functionality. - Built and strengthened brand identity through strategic initiatives. - Managed and maintained the fan page and website to ensure consistent content and engagement. - Supported internal communication efforts, including acting as an MC and organizing internal events.
Marketing Executive tại Action on CBT
2/2020 → 2/2021 (1 năm )
Hà Nội
- Optimized sales and advertising campaigns across social media channels and partner platforms. - Managed and maintained the fan page to engage audiences and build brand presence. - Developed Marketing Mix strategies and created comprehensive Brand Guideline documents. - Coordinated tour operations with key partners to ensure seamless service delivery. - Conducted research, developed, and tested new products at various tour destinations. - Organized and coordinated tourism development events at integrated tourist destinations
Manager tại The Thomaso Viet Nam
4/2021 → 8/2022 (1 năm 4 tháng)
Ninh Hoa
- Handled reservations efficiently via email, telephone, social media platforms (fan page), and OTA (Online Travel Agency) channels. - Maintained control over pricing and service quality, ensured compliance with SOPs (Standard Operating Procedures), and organized cost-effective maintenance activities. Successfully balanced daily operations and maintenance priorities. - Ensured maximum guest satisfaction by consistently maintaining high service quality standards. - Adapted and improved operational procedures to align with the villa's strategic goals and new direction. - Managed villa staff directly or through department heads, ensuring smooth operations and optimal team performance
Manager tại Les Rêveurs Dalat
9/2022 → Hiện tại
Đà Lạt
1. Sales and customer service: - Handle reservations through email, telephone, social media platforms, and OTA (Online Travel Agency) channels. - Maintain control over pricing and service quality, ensuring adherence to SOPs (Standard Operating Procedures). - Develop and enforce processes, regulations, and service standards aligned with a 5-star villa experience. Ensure guest satisfaction and maintain consistently high service quality standards. - Handle problems that arise during the guest's stay to ensure customer satisfaction. - Foster positive relationships with guests, addressing inquires, special request and feedback to enhance their experience. 2. Operations: - Planned and working with contractors, suppliers, and partners fore enhance customer experience - Manager room reservations, monitor occupancy and maximize room revenue through effective room inventory management - Continuously adapt and enhance procedures to align with the villa's evolving strategic goals and new directions. - Directly manage villa staff, ensuring smooth operations and optimal team performance. - Arrange and oversee maintenance activities at optimal costs -Manage, recruit and train butler, housekeeper and security staff. - Check, control and timely repair to ensure facilities and space are always ready to welcome guests. 3. Marketing - Developed creative ideas for face book content and in-villa materials - Created and design communication publications for sale and customer service 4. Key Achievements - Received 100% positive reviews on Agoda and Airbnb. Achieved “Superhost” status on Airbnb and “Top Choice” recognition on Agoda. - Consistently exceeded revenue expectations for 8 out of 12 months. - Maintained a profit margin above 50% for 9 out of 12 months. - Sustained a high engagement rate on the Fanpage. - Secured a 70% rate of returning customers and bookings through referrals.
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