My most exciting work to date was seeing guest’s satisfaction and building the team with powerful mind and warm heart. Not only did I deliver high class service with the team but also I build up the system of customer service even the standard of service categories or call-center department. I was lucky enough to have the chance to work in Nova F&B as Customer Service Manager. Throughout that time, I had a chance to build up the service team with high level standard of service, create the system of service control with Mystery Shopper method and hold the call-center to support operations with receiving guest booking and dealing complaints. Besides, with love of creating the special service for guest in their important parties, I enjoy preparing a party / event with their needs even more by deeply understand of service about F&B, Hospitality, Travel... As well as others, I love profession and enjoy performing in a professional work environment, I am contacted by phone +84 9 15 080805 or doanhung0501@gmail.com. So feel free to contact me if you’d like to connect.