Restaurant Business Owner & Operation Manager tại The Sunset Eat n Chill

12/2023 → 12/2024 (1 năm )

Hồ Chí Minh

Rebranded from Bowl n Dough, the sunset featured an out-all customer oriented dining experience. The menu was developed both in expanding & diving deep-wise to match with any customer's need to find a safe coven to "dine" without "worries" , hence brought forwards our brand's only and foremost direction: "eat n chill" . The venue was fully renovated to fit 14 guests at most, semi-casually furnished and equipped with many modern tools and partying-equipment to suit a variety of demands. This also state our main focus was to target B2B cooperates or private buy-out exclusive’s parties. Job Description: • Project Management (beginning phase)  Legal Liability: reciprocal work with 3rd party service provider to work on start-up business paperwork with government, registration of business categories, validation of Fire-fighting safety equipment & regulation notes, etc… Working & staying in touch with landlords regarding tenant leasing matters.  Facilities management: designing & setting up the eatery’s billboards and ads signs, searching signing & managing contract with CCTV & internet services providers, handling contracting & payment of garbage disposal services as well as align with the neighboring wastes & recycles regulations.  Overall outlet Strategy development reinforcement & implementation: including promotions, campaigns, contracting with e-commerce platform (GrabFood & GoFood were used) • Vendor sourcing, selections & management: pricing coherent & risk management, on-site food/ingredient quality check, delivery schedules management • Recipes and menu & services development: developing themed/seasonal/occasional menu & menus that are specially required by VIP bookings including valentines, christmas/holiday seasons set menus, setting up BBQ/hotpot stations upon demand • Staffing: payroll & roster management & coordination: 1 commis chef, 1 F&B attendant (contracted) , 1 services coordinator (casual labor). • Marketing plannings (co-work with 1 marketing specialist & 1 digital specialist) • Daily Operation management:  Food & Beverage Services SOP training to staffs and overseeing the eatery’s smooth running  Upselling upcoming events/campaigns to interested guests  Introducing and pairing wines & champagnes to guests to perfect their dining experiences  Inventory checking during opening & ending shifts  Kitchen hygiene management  Directly jumping in daily operation if necessary  Checking food’s proper plating/decoration & quality before handling out to guests.  Regarding B2B exclusive buy out parties: contacting with relevant providers and get price quotas to support customer’s demands including DJs, themed-decoration, acoustics performers, entertainers, etc….  Ensuring output targets for e-commerce platforms are met on time.  Checking of outlet’s cleaning/stewarding tasks upon shifts opening & ending Skillsets & Experiences gained from hands-on working history : • Outstanding understandings of guests’ culture – demands & behavior as well as hands-on experience with serving Japanese customers • Profound skillset in F&B services from proven daily practices • Well-familiarized in handling with services/food sources/vendors providers in general • Good catch in Ho Chi Minh’s F&B market trends and able to predict upcoming surge in changes of customers behaviors

F&B Entrepreneur (Co-founding & Management) tại Bowl n Dough

7/2023 → 12/2023 (5 tháng)

Hồ Chí Minh

Cozy take-away spot offering healthy meals & make-to-order dietary planning services , original cakes & pastries; a few seatings are available for dine-in request.

Senior HR Recruitment Consultant tại PERSOLKELLY Vietnam

6/2021 → 7/2023 (2 năm )

Hồ Chí Minh

Job Description: • Client Business Development Roles • Finding potential clients/ B.D Lead to enlarge business network • Keeping in touch with clients in order to maintain previous established network - receiving new job order and disclosing to teammates • Introducing to company's service - Enclosing contract terms, deals, charge rates • Ensuring on-time service delivery (candidates follow up - sending candidates resume to clients - chasing on payment deadline of successful placement) 360 Degree Consulting : • Receiving Job order • Sourcing for suitable CVs and shortlisting qualified CVs to client for screening • Prescreening interview to re-check candidate quality as well as getting to know more about candidate's unique selling point • Arranging interviews/ necessary meetings between clients and candidates • Candidates and clients follow up • Post-interview management ( result - placement - payment invoice ) Team member mentoring roles • Assist current department’s head in training for newbies • Providing induction training regarding industrial knowledges & job qualification’s base knowledges • One-on-one on the job training for newbies in both soft & hard skills needed for the jobs. • Giving advises on possibles risks & mistakes during training of newbies and providing hands-on necessary adjustments. • Reporting to direct line manager regarding newbie’s development progress. Skillsets & Experiences gained from hands-on working history : • Executives Search & Selection • Sales • Business English • Management of client rapports & talent mapping • Human Resources (HR) including interviewing skillset & team-member mentoring • Cross-functional Team leadership • Recruitment Training

HR Recruitment Consultant tại PERSOLKELLY Vietnam

10/2018 → 5/2021 (2 năm 7 tháng)

Hồ Chí Minh

• Client Business Development Roles • Finding potential clients/ B.D Lead to enlarge business network • Keeping in touch with clients in order to maintain previous established network - receiving new job order and disclosing to teammates • Introducing to company's service - Enclosing contract terms, deals, charge rates • Ensuring on-time service delivery (candidates follow up - sending candidates resume to clients - chasing on payment deadline of successful placement) 360 Degree Consulting : • Receiving Job order • Sourcing for suitable CVs and shortlisting qualified CVs to client for screening • Prescreening interview to re-check candidate quality as well as getting to know more about candidate's unique selling point • Arranging interviews/ necessary meetings between clients and candidates • Candidates and clients follow up • Post-interview management ( result - placement - payment invoice )

F&B Trainee tại Intercontinental Danang Sun Peninsula Resorts

3/2018 → 5/2018 (2 tháng)

Đà Nẵng

Job Description: A. Morning Buffet shift • Plating of dining mattress, cutlery and hygiene check • Arranging buffet tools - cookware , food name plates, juice distiller, coffee ( espresso machine, americano heater , pot and cup , etc... ) • Serving food to the table on request of customers (eggs and Vietnamese Style Pho will be brought to table, special request of customized juice , etc...) • Greetings customer with a smile and guide them around the restaurant to ensure their dining experience. B. Night shift - A Lar Carte: • Pre-shift preparation (candles decoration, arranging menus, checking special items , etc... ) • Bring welcome food to customers and serve their napkins • Introduce to on-the-date and seasonal menu as well as bringing menu for them • Taking order and tracking food progress • Serving wine (storing , opening bottles, pouring, clearing glasses, etc... ) suggesting suitable wine according to customer's choice of food. • Preparing for next morning's shift (name plates, decorating , checking inventories, clearing unused items, clearing pantries and dirty plates / cutlery ) C. Customer Service Responsibilities Due to suitable language level to the restaurant' needs , I was also assigned following task of customer service and guest relation as below : • Taking survey on special food & beverage items that the chef are testing • Taking survey on hotel's service quality (since morning buffet shift is good timing to communicate with guests) • Introducing additional services of the hotel (weekend events, Vietnamese national holiday's special event ) • Upselling of products and reserving tables for all the restaurant within the resort ( there are 3 including the restaurant I've worked at ) • achieving sales target from Restaurant Manager • Supporting Staff for Banquet Team in case of special event • Translation between English - Japanese - Vietnamese to ensure services quality Skillsets & Experiences gained from hands-on working history : • Upselling to contribute to the revenue including Menu & Special events introduction to guests • Dealing with complaints (according to the brand standard of working place) to ensure the satisfaction of guests • Supporting other staffs during situation of needs • Flexible in handling guests with special needs (disabilities, sickness, babies, elderly, etc…) • Basic daily SOPs of the restaurant • Stocking & inventory support • Food plating up – presenting & clearance

Housekeeping (Part-timer) tại Fugetsu Hammond Hotel 3* (Hotspring Resorts)

11/2016 → 9/2017 (10 tháng)

Oita Prefecture Japan

Nguyễn Thị Mai Thảo (Ms.) - Manager

PERSOLKELLY Vietnam

maithao_nguyen@persolkelly.com - 0916723752