As an experienced General Manager with 19 years of expertise in the Hotel/Resort industry, I have specialized in Sales and Marketing, successfully achieving key performance indicators (KPIs) and overseeing successful pre-opening set-ups. I excel in creating and implementing hotel budgets, setting strategic goals, and ensuring full compliance with SOPs, policies, and procedures. I have a strong understanding of P&L statements and am skilled in maximizing revenue through innovative sales practices and yield management programs. Additionally, I have experience managing departments, developing executive teams, and handling guest complaints with a focus on service recovery procedures. I am also adept at corporate client handling, and I have a strong track record in new client acquisition. Finally, I am experienced in safeguarding the quality of operations, responding to audits, and ensuring continual improvement is achieved.