Giám Đốc tại Iric Potique Hotel

2/2020 → 4/2021 (1 năm 2 tháng)

Nha Trang

I was part of pre - opening team from day one, as Executive Assistant Manager, I got the drawing of layout, concept of all F&B outlets as well as manning guide. Put all the business plan together and set very clearly KPI for each outlet, also got the pre-opening budget done as company’ policy. As hotel set very high standard of service, I had been applying the international standard of procedures for all of training and operation

Giám Đốc tại Sheraton Nha Trang Hotel & Spa

4/2021 → 4/2023 (2 năm )

Nha Trang

Direct everyday activities, plan and assign work ensuring always have the right staffing numbers - Develop team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance - Train colleagues to make sure they deliver with compliance and to the standards expected and have the tools they need to work efficiently - Recommend or initiate any HR related actions where needed - Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management - Interact with guests and outside contacts including: current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members - Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities - Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts - Act as public relations representative to raise awareness of hotel and brand in local community - Drive team member involvement in community organizations, activities and businesses - Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint - Perform other duties as assigned. May also serve as manager on duty - Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability - Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

Giám Đốc tại Sheraton Hai Phong

6/2023 → Hiện tại

Hải Phòng

Direct everyday activities, plan and assign work ensuring always have the right staffing numbers - Develop team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance - Train colleagues to make sure they deliver with compliance and to the standards expected and have the tools they need to work efficiently - Recommend or initiate any HR related actions where needed - Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management - Interact with guests and outside contacts including: current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members - Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities - Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts - Act as public relations representative to raise awareness of hotel and brand in local community - Drive team member involvement in community organizations, activities and businesses - Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint - Perform other duties as assigned. May also serve as manager on duty - Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability - Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

Best Pan Asian restaurant and Vietnamese cuisine with intercontinental the Lalit Mumbai by Time out Mumbai

6/2010

Best Pan Asian restaurant and Vietnamese cuisine with intercontinental the Lalit Mumbai by Time out Mumbai

Jason Rwo - General Manager

Sheraton Hai Phong

Jason.rwo@sheraton.com - 0888863301

Nguyễn Thị Toàn Thắng - General manager

Vinpearl Nha Trang Bay Resort & Villas

nguyenthitoanthang@gmail.com - 0985517368