Customer Services Specialist tại Melia Hotels International

7/2024 → Hiện tại

Bà Rịa Vũng Tàu

Reception Supervisor tại Sai Gon Paradise Hotel

9/2022 → 3/2024 (1 năm 5 tháng)

Hồ Chí Minh

Conducts shift briefings to ensure hotel activities and operational requirements are known. - Supervise front office operations during assigned shift. - Maintenance of guest information, information about local events. - Supervise the use of the public address system. - Supervise group booking. - Assisting with serious complaints, supervise cashiering activities during shift. - Cash handling and banking procedure, dealing with irregular payments, instructing staff in credit policies and facilities. - Carry out Debtor report, supervise the cashiering system. - In conjunction with IT manager to ensure the hotel system is maintained in accordance with the standard operating procedures. - To ensure that all refused business is recorded and reported to Front Desk Manager. - Works with Manager and Human Resource Manager to ensure the department performance of staff. - Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member. - Ensure new staff attend Corporate Orientation within first month of hire. - Coach, counsel and discipline staff in breach of hotel policies and department procedures, providing constructive feedback to enhance performance. - Be aware of duty of care and adhere to occupational , health and safety legislation, policies and procedures. policies and procedures. 09/2022 - 03/2024 Chi tiết hồ sơ ứng viên - Nguyễn Minh Trí Trang 2 / 3 Học vấn - Ngoại ngữ - Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. - Log security incidents and accidents in accordance with hotel requirements.

Team Leader Customer Services tại Công ty DHL

3/2019 → 5/2021 (2 năm 2 tháng)

Hồ Chí Minh

Accept and register bookings for DHL services. - Offer alternatives to customers and seize up selling and cross-selling opportunities of valued added services (e.g., Sales Leads, shipment insurance) during interaction with the customer. - Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices. - Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer’s varying needs and demands. - Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries. - Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to enhance customer’s experience with DHL. - Adhere to global CS procedures while maintaining discretion to exercise flexibility to customer’s needs within reasonable limits in consultation with CS Supervisors and Managers. - Assist the supervisors (if applicable) in carrying out relevant CS orientation/ training programs for new or existing CS staff. - Manage and schedule the working shift to all the CS staff. - Take representative at the meeting every months. Accomplished and noticed all the reports everyday to supervisors and managers. - Handle quickly all customer’s complaints in a phone call. - Do a favor things to help supervisors and managers as they requested.