Founder and Head of Business Department of online shop tại BA2HAND & BINH JAGER

2/2020 → Hiện tại

HCMC

- Import goods, buy materials and look for trending trends. - Search for potential customers and Online sales marketing. - Create promotion and marketing: fanpage, facebook, zalo, instagram, shopee, lazada, sendo... - Carrying out the packing and shipping process

Senior Receptionist tại Paragon Saigon Hotel

4/2023 → / (2 năm 1 tháng)

HCMC

- Perform check-in and check-out procedures for guests. - Issue VAT invoices. - Resolve complaints. - Assist in keeping and preserving luggage. - Answer phone calls and respond to emails. - Selling rooms, upsell rooms, selling tours, booking cars for guests

Sales consultant tại FORD NAM SAI GON & HYUNDAI TRUONG CHINH

2/2023 → 4/2023 (2 tháng)

HCMC

- Searching for potential customers, running ads, creating advertising fanpage and communication channels. - Selling cars and consulting support packages for spare parts, bank loan packages, maintenance services,... - Focus on bringing trust and satisfaction to customers.

Receptionist tại LIBERTY CENTRAL SAIGON CENTER

6/2022 → 2/2023 (8 tháng)

HCMC

- Sell rooms, create reservations, find customers - Payment and customer support for check-in and check-out procedures. - Issue VAT invoices to customers. - Provide guidance and resolve customer inquiries. - Support to store luggage and inventory. - Service Center - Answer the phone and respond to email inquiries from guests. - Night duty, looking after the hotel and solving problems related to prostitution and drunken guests.

Deputy Manager & Customer Service tại CINDY HOUSE - EVENT COSTUME RENTAL

5/2021 → 11/2021 (6 tháng)

HCMC

- Proposing plans to improve business efficiency. - Assist store owners in transporting store facilities and managing inventory and build effective working processes for employees. - Consulting and recommending products to customers. - Support and receive and process feedback from customers about products directly and through social network channels.

Reservation & Receptionist & Human Resources tại GENIE HOTEL

10/2019 → 5/2021 (1 năm 7 tháng)

HCMC

- Reservations for guests - Responsible for handling and updating information related to room sales on OTA pages. (booking, agoda, traveloka, tripadvisor, booking.com...) - Payment and customer support for check-in and check-out procedures. - Resolve customer complaints. - On behalf of the manager, do recruitment for relevant departments.

Internship at Housekeeping and Food and Beverage department tại LIBERTY CENTRAL SAIGON CENTER

6/2019 → 9/2019 (3 tháng)

Hồ Chí Minh

Housekeeping Department: - Learn the process of making rooms and setting up items in the room, find Lost and found luggage. - Decorate honey moon and set up other special requirements. F&B Department. - Learn how to set up Asian and European tables, the wedding party, meeting room. - Running buffet, decorating and serving room service, consulting food, drink and wine. Selling alarcate.

IELTS Certificate

3/2022

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VTOS Food and Beverage Certificate

7/2020

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PATA Front Office Certificate

7/2020

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LITTLE UK Certificate

9/2020

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POWERPOINT Microsoft Office Specialist

8/2018

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WORD Microsoft Office Specialist

1/2018

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EXCEL Microsoft Office Specialist

6/2018

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Employee of the quarter. ( Genie Hotel )

1/2021

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Employee of the month. ( Liberty Central Saigon Centre Hotel )

12/2022

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Employee of the month. ( Paragon Saigon Hotel )

8/2024

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Top Room upsell of the department. ( Paragon Saigon Hotel )

11/2024

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