Founder & Business Development Lead ( Online Shop ) tại BA2HAND & BINH JAGER

2/2020 → 1/2024 (3 năm 11 tháng)

HCMC

• Import & sourcing • Online sales & customer acquisition • Marketing (social media & e-commerce) • Order fulfillment (packing & shipping

Career progression: Receptionist → Front Office Supervisor → Duty Manager tại Paragon Saigon Hotel

4/2023 → Hiện tại

HCMC

• Managed check-in/check-out operations, payments, and VAT invoicing • Resolved guest complaints and ensured effective service recovery • Supervised front office operations and team performance during shifts • Coordinated luggage services and guest support • Handled guest communications via phone and email professionally.

Sales Consultant tại FORD NAM SAI GON & HYUNDAI TRUONG CHINH

1/2023 → 5/2023 (3 tháng)

HCMC

• Generated leads, ran ads, and managed marketing channels. • Sold vehicles and advised on financing, parts, and maintenance packages. • Ensured customer trust and satisfaction.

Receptionist tại LIBERTY CENTRAL SAIGON CENTER

5/2022 → 1/2023 (8 tháng)

HCMC

• Room sales & reservations • Check-in/out, payments & guest service • Invoicing & guest inquiries (phone/email) • Luggage & inventory support • Night shift operations & issue handling

Deputy Manager & Customer Service tại CINDY HOUSE - EVENT COSTUME RENTAL

5/2021 → 11/2021 (6 tháng)

HCMC

• Proposed plans to improve business efficiency • Assisted in operations, inventory management, and process optimization • Provided product consulting and sales support • Handled customer feedback (directly & via social media)

Reservation & Receptionist & Human Resources tại GENIE HOTEL

10/2019 → 5/2021 (1 năm 7 tháng)

HCMC

• Managed reservations and OTA listings (Booking, Agoda, Traveloka, TripAdvisor) • Handled check-in/out, payments, and guest support • Resolved customer complaints • Assisted in recruitment on behalf of management

Internship at Housekeeping and Food and Beverage department tại LIBERTY CENTRAL SAIGON CENTER

6/2019 → 9/2019 (3 tháng)

Hồ Chí Minh

Housekeeping Department: • Learned room setup procedures and handled lost & found • Decorated honeymoon rooms and fulfilled special requests F&B Department: • Set up tables (Asian/Western), events, and meeting rooms • Served buffet & room service; provided food and beverage recommendations.

Performer of the year ( Paragon Saigon Hotel )

1/2026

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IELTS Certificate

3/2022

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Employee of the quarter ( Paragon Saigon Hotel )

12/2025

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PATA Front Office Certificate

7/2020

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LITTLE UK Certificate

9/2020

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POWERPOINT Microsoft Office Specialist

8/2018

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WORD Microsoft Office Specialist

1/2018

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EXCEL Microsoft Office Specialist

6/2018

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Employee of the quarter. ( Genie Hotel )

1/2021

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Employee of the month. ( Liberty Central Saigon Centre Hotel )

12/2022

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Employee of the month. ( Paragon Saigon Hotel )

8/2024

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Top Room upsell of the department. ( Paragon Saigon Hotel )

11/2024

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