Trân Lê

I am seeking a professional and collaborative working environment where I can contribute to developing effective learning strategies, enhance employee capabilities, and support organizational growth. I am particularly interested in a role that allows me to drive impactful training initiatives and continuous talent development.

Developing effective induction programmes
Conducting appraisals and Design and deliver e-learning courses, workshops and other trainings
Producing training materials and Assess the success of development plans and help employees make the most of learning opportunities
Monitoring and reviewing the progress of trainees
Evaluate individual and organizational development needs
Helping line managers and trainers solve specific training problems
Keeping up-to-date with developments in training
Having an understanding of different learning techniques
Looking for ways to grow and retain talent - Help managers develop their team members through career pathing
Support recruitment at Mercure Vung Tau from line staff to Assistant level
Holding all activities - wellfare at both hotels

Promotes and informs employees about training programs, emphasizing service excellence.
Demonstrates leadership in guest hospitality and customer service to create a positive guest relations atmosphere.
Helps employees understand behaviors contributing to service excellence and ongoing training for meeting guest expectations.
Utilizes effective training methods to ensure employees grasp guest satisfaction skills.
Provides feedback on service behaviors and evaluates training program effectiveness.
Monitors training enrollment and attendance, partnering with leaders to assess employee skills transfer.
Aligns training activities with the organization's mission and vision, addressing performance gaps and driving brand values.
Incorporates guest satisfaction in departmental meetings for continuous improvement.
Participates in the Guest Voice Committee to enhance staff service, achieving a significant improvement in ratings.
Joining Guest Voice Committee for upgrade points of Staff Service, move from 65 pts to 88pts in 1 month.
Leading and training L&D Coordinator for organizing all activities and conduct more English class/ English Pocket English (New Project).

Collaborate with leaders to identify training needs and drive performance
growth. Develop, deliver, and evaluate impactful training programs across all
staff levels.
Maximize the L&D budget, ensuring cost-effective and high-value training
solutions. Stay ahead of industry trends, integrating best practices into
learning initiatives.
Build strategic partnerships with external training providers to enhance
development programs.
Work closely with HR to strengthen talent management, succession planning
& performance reviews.
Lead, mentor, and empower the L&D team (Coordinator & English Teacher)
for professional excellence. Drive employee engagement through
meaningful internal activities that foster a positive culture.
Oversee PDP for promotions, designing development plans, coaching, and
follow-ups.