With over 9 years of experience in restaurant and café management, I bring a strong track record in operations, team leadership, and delivering outstanding customer experiences. Known for my integrity, commitment, and hands-on management style, I’ve consistently led high-performing teams and improved service standards across multiple locations. Currently, I oversee daily operations for a restaurant chain, ensuring service quality, cost control, and overall profitability. My responsibilities include developing and standardizing SOPs, optimizing workflows, building scalable systems, and recruiting and training staff. I also play a key role in strategic planning and business development to support sustainable growth and long-term success.