My name is Le Tran Minh Duc, a final-year Hospitality Management student at RMIT University with a strong academic record, currently holding a GPA of 3.1. I recently completed an internship as a Reservation Trainee at Sheraton Saigon Grand Opera Hotel, where I gained practical experience working with the Opera system, managing online bookings, and supporting the reservation team in maintaining accurate guest records and coordination. Through both my internship and previous part-time roles in F&B service and fulfillment, I have developed key strengths such as attention to detail, effective communication, and adaptability. I take pride in maintaining accuracy under pressure, communicating clearly with guests and team members, and adjusting quickly to new responsibilities in different work environments.