Senior Manager tại Sushi Way

12/2021 → 4/2024 (2 năm 4 tháng)

Hồ Chí Minh

Multi-Branch Management: supervised 2–4 locations with 100% brand consistency across all branches. Business Model Transformation: successfully transitioned from Cloud Kitchen to Casual Dining model (April 2022). Cost Optimization: - Reduced and maintained COGs from 37% to 34%. - Lowered COL from 18% to 14–15%. Team Development: trained and promoted 1 Restaurant Manager and 1 Supervisor from internal staff. System Building: - Developed comprehensive onboarding training modules. - Standardized branch operations through SOP. Product R&D: initiated and co-developed new menu items aligned with business strategy. Marketing Collaboration: co-created promotional campaigns and contributed to overall marketing strategy.

Assistant Manager tại Sakura Yakiniku

4/2024 → 4/2025 (1 năm )

Hồ Chí Minh

Revenue Optimization: expanded customer base (Increased foreign guest ratio from 25% to 60% of total covers.) Service Quality Enhancement: - Employee name mentions in Google reviews increased by 100%. - Collaborated with Japanese Brand Supervisor to develop Omotenashi-standard training modules and SOPs. Cost Optimization: - Reduced food waste rate from 3.5% to 2% of total revenue. - Improved staff productivity by 20%.

MVP Outlet of the Year

3/2023

Achieved 110% of sales KPI at Sushiway Restaurant.