Manager of Customer Service Training tại Masterise Homes

3/2024 → 6/2025 (1 năm 3 tháng)

TP. HCM

• TNA, design training documents, plan, and implement of training customer service programs for all employees who interact with customers: sales staff, receptionists, maintenance staff, security staff, F&B staff, contractual staff, cleaning staff, office staff and managers • Build standards for appearance, service and operations and audit compliance • Develop evaluation criteria and conduct regular inspections to ensure compliance with standards of groomings, operational standards, and customer service • Build training procedures, policies, rules in trainng • Train and coach internal trainers to delivery training programs • Build training program for managers in customer service department • Oversee and establish relationship with vendors to provide additional training programs • Develop an annual budget for training programs