Operations & Customer Service Manager tại Yen Living Vietnam

4/2021 → Hiện tại

Hồ Chí Minh

* Oversee daily operations to ensure efficiency, consistency, and high-quality service delivery * Lead, train, and supervise the customer service team to ensure performance and service standards are met * Develop and implement customer service procedures, policies, and standards to enhance client satisfaction * Monitor and analyze service metrics (KPIs), identify areas for improvement, and drive operational excellence * Manage recruitment, onboarding, and training processes for new team members * Conduct performance evaluations, provide coaching, and support career development for staff * Coordinate cross-departmental collaboration to streamline workflows and resolve issues promptly * Manage departmental budgets, track expenditures, and ensure cost-effective operations * Prepare operational and financial reports for senior management * Handle escalated customer complaints and ensure timely, satisfactory resolutions * Develop and implement strategies to improve customer retention and loyalty * Ensure compliance with company policies and industry regulations

Nguyễn Đức Triều Dương - CEO - Founder

Yen Living Vietnam

duong@yenliving.co