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Chuyên trang đào tạo 
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Ngô Hoàng Anh
216 Lượt xem hồ sơ
Nam, 22/11/2002, 22 tuổi
Phường Từ Liêm, Thành phố Hà Nội
Cập nhật: 29/07/2025
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Giám sát
Tiếng Anh (Khá)
5 sao
Kinh doanh & tiếp thị
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại học Công nghiệp Hà Nội
Quản trị khách sạn - Đại học
2020 → 2024
Kĩ năng
| upselling | |
| Tin học văn phòng | |
| Customer Service | |
| Sales |
Kinh nghiệm làm việc
F&B Trainee tại Vinpearl Discovery Green Hill Phu Quoc
6/2022 → 9/2022 (3 tháng)
Phú Quốc, Việt Nam
- Prepare for the process before, during and after to serve buffet at the restaurant with an average of 1000 guests/day. - Practice discipline, ability to withstand high pressure in a 5-star standard environment, improve communication skills.
Guest Service Agent tại Movenpick Living West Hanoi
10/2022 → 4/2024 (1 năm 6 tháng)
Hà Nội, Việt Nam
- Greet guests friendly and helpful manner using guest's names at every opportunities to make them feel welcome - Answer all incoming calls and carefully exchanges information - Maintains an intimate knowledge of department standards and procedure - Performs check-in and check-out and room change procedures and ensures all data are entered completely in to the hotel system - Does everything possible to ensure that the guests depart the hotel with positive impression of the hotel's service - Assigns and cordinates room bookings for large groups- Handles guest problems/complaints - Incharge as Night Duty Manager position regularly
Senior Guest Service Agent (Acting Supervisor) tại Movenpick Living West Hanoi
4/2024 → 10/2024 (5 tháng)
Hà Nội, Việt Nam
- Check group department, FIT an ensure switchboard make approciate wake up calls - Give the instructions to the Night Auditor, during the high occupancies period, regarding: walk-in guests and release block because of noshows - Assist Guest Relations in greeting, assign room and sending off guest VIP - Follow up in credit check report, liaise with credit manager - Undertake transportation report, upselling report, guest's loyalty report
Sales Executive tại Dolce by Wyndham Hanoi Golden Lake
10/2024 → Hiện tại
Hà Nội, Viêt Nam
- Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel - Establishes an efficient trace File to ensure that all business booked is properly tracked - Assists to achieve the monthly and annual personal target contributing to the Sales revenue - Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities - Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met - Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner - Carefully plans Sales Calls into defined objectives - Prepares and ensures all Events Orders are distributed to concerned department on a timely manner
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