Customer Service Internship tại Vin Wonders

9/2025 → 11/2025 (2 tháng)

Phú Quốc

• Managed daily visitor intake, welcoming and assisting at least 2,000 guests and tour guides in a high-volume environment. • Resolved a high volume of diverse guest issues, ranging from providing directions to managing critical situations including lost property, ticketing malfunctions, guest fatigue, and psychological distress. • Coordinated with major partner hotels (e.g., Wyndham, Melia, Wondersworld) to arrange emergency guest transportation and specialized assistance. • Managed point-of-sale operations for merchandise and buggy ticket sales, ensuring accurate cash handling and daily remittance. • Accurately recorded and updated operational data—including hotel logistics, tour group movements, and security incidents—into the central database for daily reporting