Operations and business manager with solid experience in clinic front-office, sales and customer service. I lead three departments (Reception, Sales and Customer Service) and have been promoted to Operations & Business Manager, taking responsibility for both daily operations and business growth. I use data analysis (Excel/Google Sheets, CRM reports and basic dashboards) to track KPIs such as appointments, conversion rate, revenue and patient satisfaction, and to design practical improvement plans. I am now looking for a management role in Operations or Sales/ Business where I can lead a team, grow the business and build a strong, consistent customer experience.