2021 - 2025 The Warehouse (Annam Group) | Store Manager & Commercial Manager -MKT campaign & strategy -Managed daily store operations -Supervised staff scheduling, service quality and guest experience -Coordinated closely with service teams -Handled inventory control, stock planning and supplier coordination -Supported sales activities and key client relationships -Ensured compliance with internal procedures and service standards -Customer account management (B2B & retail) -Staff training & product knowledge training -Event & private client coordination 2020 - 2021 S&S Group | Luxury Sales Representative / Warranty Supervisor - Promoting Luxury phones & accessories to customers - Control goods & Product warranty through company warehouse. - Planning & ensure target monthly - Trainning & maintaining operating and customer service standards 2020 - 2020 MAP (Mitra Adiperkasa) Pull&Bear (HCM) | Department Manager -Sales - Provides highest level shopping experience -Recruitment & Trainning - Coaching -Stock Management -Planning and coordinating 2016 - 2020 Starbucks Coffee (Hanoi-HCM) | Shift Supervisor - Coffee Master -Provides quality, Manage daily operations, Policies, Cash management -Recruitment - Trainning & Coaching - Best team of the year (BRAVO Reward - 2017) - Best Food Unit Sale (2019) -Analysis P&L - Control costs -Planning - Marketing strategy -Opening the first Starbucks Reserve Store in Vietnam (2017) -Coffee Master certification -Working in difference stores Hanoi & HCM City -Inspire 100% pass Coffee Master program