Acting General Manager tại Sofitel Macao at Ponte 16

9/2015 → 9/2017 (2 năm )

Macao, China

As Acting General Manager, reporting directly to the Vice President of Operations for Luxury & Upscale, I managed all aspects of the hotel to ensure adherence to brand standards and create a welcoming atmosphere focused on superior guest service, product quality, and strong business performance. I led by example, providing exemplary performance for the team to emulate. During my tenure, Sofitel Macau at Ponte 16 won the "2016 Guest Experience Excellence" Award, outperforming all Accor properties in Greater China.

General Manager tại Novotel Beijing Peace

9/2017 → 9/2019 (2 năm )

Beijing, China

Upon transferring from Sofitel Macau, I was tasked with leading the hotel’s executive team to achieve overarching business objectives. This included driving guest satisfaction by implementing and maintaining high-quality standards, fostering a culture of continuous improvement, and spearheading team development initiatives to ensure excellence across all departments. By aligning the executive team’s efforts with the hotel’s strategic goals, I consistently ensured that both guest expectations and business targets were met and exceeded.

Multi properties General Manager tại Novotel Citygate Hong Kong and The Silveri Hong Kong-MGallery

10/2018 → 8/2023 (4 năm 10 tháng)

Hong Kong, China

MGallery – Spearheaded the pre-opening and launch of Hong Kong’s first MGallery hotel, achieving robust gross operating profit (GOP) within the first year of operation. Delivered the highest guest satisfaction scores across all Accor properties in Hong Kong, while maintaining controlled staff turnover. Novotel – In early 2022, the hotel was appointed as a designated medical facility during COVID-19, with an investment of US$500,000. This initiative safeguarded job security while achieving the highest gross operating profit (GOP) among Accor properties in Greater China. Additionally, led renovation planning and managed investment costs to optimise operational efficiency.

General Manager tại Mondrian Singapore Duxton

2/2024 → 11/2025 (1 năm 9 tháng)

Singapore

Oversee the hotel’s financial performance through comprehensive management of the profit and loss (P&L) statement, driving revenue growth across rooms, dining, and events while maintaining disciplined cost control. Implement dynamic pricing strategies, high-value packages, and strategic partnerships to enhance guest experiences and meet profitability objectives. Under my leadership, the hotel achieved remarkable recognition, being named the Best Hotel in Singapore by Travel + Leisure World’s Best Awards, listed among the Top 15 Hotels in Singapore by Condé Nast Traveller, and proudly featured on The World’s 50 Best Discovery Platforms.

Luxury Times China

1/2025

Best Overseas Luxury Hotel at the Luxury Times China 2024 Awards

TripAdvisor

4/2025

Travellers' Choice Awards Best Of The Best 2025

Travel & Leisure

6/2025

No. 1 City Hotel in Singapore

Travel & Leisure

7/2025

Best Hotel in Singapore by Travel + Leisure World’s Best Awards