Excutive Customer Service Specialist (WFH) tại Blacksire Company

6/2021 → 6/2025 (4 năm )

Malaysia

Provide consultation on the company’s promotional offers (if any) tailored to different customer groups. • Assist customers in checking and resolving account-related issues (such as incorrect registered information) using the company’s software. • Monitor and follow up on customer transactions (deposits and withdrawals) that exceed the company’s standard processing time. • Support new employees with product knowledge in the absence of the shift manager. • Coordinate with relevant departments to address customer issues and ensure continuous follow-up until the matter is successfully resolve