Resort Host tại Angsana & Dhawa Ho Tram

6/2025 → 1/2026 (7 tháng)

Thành phố Hồ Chí Minh

Delivered personalized guest recognition and comfort, responding proactively to all guest needs Maintained thorough knowledge of Front Office operations, guest preferences, resort facilities and local information Logged and reported guest feedback (complaints, compliments, suggestions) accurately to management Used guest history data (OPERA) to tailor service and build rapport Performed post‑check‑in courtesy calls and coordinated service with departments to ensure standards Promoted and upsold hotel facilities and services to enhance guest experience Ensured safety, emergency readiness and resort area monitoring as per hotel policies Prepared and submitted temporary residence declarations with local police for all guests (Vietnamese and foreign visitors)