In-room dining - Leader tại Wynn Palace Resort Macau

9/2016 → / (9 năm 6 tháng)

Avenida Da Nave Desportiva, Cotai, Macau

In charge of daily briefings and updating hotel information to team members. Responsible for training team members on new menus and new knowledge, as well as guiding new staff. Overseeing daily service operations. Handling unexpected requests and guest complaints promptly. Classifying and arranging welcome amenities according to the VIP level of hotel guests. Receiving information and accurately conveying it to relevant departments in the hotel. Responsible for monthly department hygiene checks and daily staff grooming standards. Responsible for monitoring and providing feedback to all telephone operators on their communication skills and order-taking processes Assist in overseeing banquets or fine dining restaurants during VIP tour events