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Nguyễn Lê Hoàng Thanh

Nguyễn Lê Hoàng Thanh

Hồ sơ 5 sao bạc 24 Lượt xem hồ sơ

Nam, 18/11/1995, 30 tuổi

Tổ 8, ấp 5, xã Hoà Hội, Thành phố Hồ Chí Minh

Cập nhật: 01/04/2026

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Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Bà Rịa - Vũng Tàu, Bình Thuận
Ngoại ngữ
Tiếng Anh (Giỏi), Khác (nêu rõ tại giới thiệu bản thân) (Giỏi)
Quy mô công ty lớn nhất từng làm
4 sao
Công việc mong muốn
Tiền sảnh
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch

Giới thiệu bản thân

I aspire to develop my career in the position of Front Oce Supervisor/Senior Resort Host, where I can leverage my team management, problem-solving skills, and contribute to improving customer service quality. I look forward to working in a professional environment that oers clear opportunities and a well-dened career path, where I can contribute to the sustainable growth of your esteemed company.

Trình độ học vấn chuyên môn

Ho Chi Minh City University of Social sciences and Humanities

Russian Philology / Bachelor’s degree completed - Đại học

2013 → 2018

Kĩ năng

Kinh nghiệm làm việc

Receptionist/ Guest Relation Officer tại Emerald Hồ Tràm

7/2025 → Hiện tại

Hồ Tràm

• Welcome guests in a professional and friendly manner. • Perform check-in and check-out procedures eciently and accurately. • Verify reservation details and provide guests with information about hotel services and facilities. • Arrange room assignments based on guests’ preferences and requests. • Issue VAT invoices, maintain records, and prepare daily reports for the Accounting Department. • Receive guests’ inquiries, requests, and complaints, and forward them to relevant departments in accordance with procedures. • Handle guest feedback and complaints, and report thoroughly to the Front Oce Manager. • Perform other duties as assigned by the Department's Head.

Front Office Supervisor tại Minera Hot Springs Bình Châu

1/2024 → 6/2025 (1 năm 5 tháng)

Bình Châu

• Supervise and support front desk sta during assigned shifts. • Ensure check-in and check-out procedures are followed properly and professionally. • Organize work schedules scientically and eciently to ensure sucient stang for smooth department operations. • Ensure all payment transactions and invoices are processed accurately. • Train, guide, and assign mentors for new sta members. • Organize training sessions on operational procedures (SOPs) for team members. • Assist in sta evaluation and provide input to the Department Head for contract renewal or new hires. • Assess sta performance and provide feedback to help improve their skills. • Directly handle guest complaints within authorized scope; coordinate with relevant departments to provide timely and eective solutions. • Collect guest feedback and suggest improvements to enhance service quality. • Monitor sta compliance with standard operating procedures. • Identify and handle sta violations within the assigned authority. • Manage and inventory operational tools, supplies, and stationery. • Coordinate with Purchasing and Accounting departments to order necessary supplies for departmental operations. • Report work progress and department matters to the superiors. • Perform other duties as assigned by the superiors.

Receptionist/Guest Service Agen tại Minera Hot Springs Bình Châu

12/2018 → 12/2023 (5 năm )

Bình Châu

• Welcome and assist guests upon arrival at the resort. • Perform check-in and check-out procedures quickly and accurately. • Answer phone calls, emails, and messages from guests and other departments. • Ensure the Front Desk area is always neat, tidy, and professional. • Provide information about hotel services, dining options, tourist attractions, transportation, etc. • Handle special requests such as calling a taxi or room service. • Resolve guest complaints or issues promptly and professionally. • Process guest payments accurately via cash, bank transfer, or credit card. • Prepare revenue and payment reports; submit funds accurately to the Accounting Department. • Check and issue invoices for accommodation and additional services. • Maintain invoices and payment information according to procedures. • Coordinate eectively with relevant departments, follow procedures to ensure excellent guest experience. • Record and hand over shift notes and any pending tasks thoroughly and professionally to the next shift to ensure smooth operations. • Perform other duties as assigned by the superiors.

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