Housekeeping Supervisor tại Fairmont Singapore

5/2024 → Hiện tại

Việt Nam

Supervise daily housekeeping operations across multiple floors (taking main responsibility for 3 Gold floors with 65 rooms), ensuring all rooms and public areas meet 5-star cleanliness and presentation standards. Train and monitor a team of room attendants, conduct performance checks, and motivate staff for consistent quality. Coordinate with Front Office and Engineering departments to handle guest requests and maintenance issues efficiently. Recognized as Top Team Leader for outstanding teamwork and leadership. Successfully reduced guest complaint rate through proactive quality control and staff retraining.