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Kinh nghiệm làm việc
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Revenue Management & Business Performance • Monitored daily, weekly, and monthly revenue, analyzing sales trends to identify growth opportunities. • Maintained an average monthly revenue of VND 1.2 billion. • Supervised and optimized Cost of Labor (COL) at 16– 18% to ensure workforce e ciency. • Controlled Cost of Goods Sold (COGS) at 39.2–41.2% through e ective inventory management and recipe standardization. Operations Management • Coordinated daily operations of a 100-seat restaurant. • Ensured strict compliance with SOPs, service quality standards, and food safety regulations. • Managed utility expenses (electricity, water) and other operating costs. • Addressed operational issues and resolved customer complaints promptly. Team Leadership & Sta Development • Directly managed a team of 21 employees. • Scheduled shifts and allocated sta based on customer flow. • Led recruitment, training, and performance evaluation processes. • Conducted pre-shift brie ngs to communicate goals and operational priorities.



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